TLDR: TELUS is significantly enhancing its workplace innovation and engineering capabilities by integrating Anthropic’s Claude AI models, primarily through Google Cloud’s Vertex AI. This strategic adoption has led to substantial improvements in productivity, accelerated product development, and significant cost savings across the organization, empowering over 57,000 team members with advanced AI tools.
TELUS, a leading global technology company, is revolutionizing its internal operations and engineering workflows through the strategic deployment of Anthropic’s Claude AI models, facilitated by Google Cloud’s Vertex AI platform. This initiative is part of TELUS’s broader commitment to fostering workplace innovation and achieving engineering excellence.
The integration of Claude has yielded impressive results, with TELUS reporting over $90 million in benefits to date from 47 large-scale generative AI products. The company has also seen a remarkable 500,000+ hours in time savings, with each AI interaction saving approximately 40 minutes. Furthermore, product development cycles have been significantly accelerated, with engineering teams now shipping code 30% faster, effectively removing bottlenecks in development, planning, and resource allocation.
Key to this success is TELUS’s ‘Fuel iX’ platform, which provides its more than 57,000 team members with secure and safe access to AI. This platform, which runs 90% of TELUS’s AI model traffic through Vertex AI, connects to models like Anthropic’s Claude and Google’s Gemini. Team members interact with Fuel iX through intuitive chatbot interfaces seamlessly integrated into existing platforms such as Google Chat or Slack, treating the AI as a virtual colleague for tasks ranging from IT troubleshooting to generating meeting summaries.
According to Watts, a key figure at TELUS, the quality and accuracy of query results ‘just went through the roof’ by leveraging Anthropic’s Claude for parallel tool use. Claude’s proficiency in intelligently selecting and utilizing the right tools – whether for searching documentation, accessing Jira, or analyzing code in GitHub – has been transformative. Watts also noted that while generative AI was initially expected to impact marketers and creatives most, it has been ‘instrumental in increasing productivity and reducing toil for our engineering, development, and coding teams as well.’
Anthropic has been actively developing its Claude models, with recent announcements including Claude Opus 4.1 (August 5, 2025) and Claude Sonnet 4 with 1M context (August 12, 2025), further enhancing the models’ capabilities for coding and AI agents. This continuous advancement by Anthropic aligns with TELUS’s strategy of providing its teams with access to the most effective tools and models for innovation, ensuring an open and flexible platform on Vertex AI.
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TELUS’s approach underscores a belief in human-centric technology development, where AI serves to augment human capabilities, accelerate workflows, and automate repetitive tasks, ultimately dissolving the boundary between technical and non-technical work and empowering a broader range of employees to build solutions.
