TLDR: Astreya, a global IT managed services provider, has launched a comprehensive suite of enterprise-grade autonomous AI agents and solutions. These new offerings, available on platforms like the ServiceNow Store and Databricks Marketplace, are designed to enhance operational efficiency, reduce manual workloads, and provide actionable insights for businesses. The company also introduced AI automation assessment tools and highlighted the role of its Enterprise AI Innovation Center in Hyderabad in driving these innovations.
SAN JOSE, Calif. – November 13, 2025 – Astreya, a leading global IT managed services provider, today announced the launch of a new generation of enterprise-grade AI agents aimed at transforming business operations by converting operational signals into real insights and rapid action. This strategic initiative underscores Astreya’s commitment to making AI and automation more accessible and impactful for organizations worldwide.
The company has introduced several production-ready AI solutions, powered by 21 specialized agents and advanced large language models, now available on the ServiceNow Store. These agents are designed to empower IT teams to resolve issues faster, eliminate repetitive tasks, and significantly increase productivity, allowing them to focus on higher-value, strategic initiatives that drive business growth.
Key solutions released on the ServiceNow Store include:
TicketLens: A certified AI solution providing unified, single-pane insights across incidents and linked records. It enhances root cause analysis and resolution efficiency by offering one-click summaries, monitoring CI health, and correlating related records to recommend remediation steps. Future enhancements will include guided and automated resolution.
Astraix: A proactive IT assistant capable of analyzing images of issues to identify problems, recommend dynamic knowledge articles, trigger automated actions, and predictively assign incidents to the correct support groups.
Attachment Summarizer: This tool reads and extracts key points from ticket attachments, updating work notes and surfacing relevant knowledge, thereby saving teams valuable time spent sifting through files.
Intelligent Knowledge Builder & Optimizer: Automates the creation, deduplication, and quality checks of knowledge articles, ensuring knowledge bases remain current, accurate, and trustworthy.
To accelerate adoption, Astreya is offering its Agentic AI solutions free of charge for the next 3–6 months, encouraging customers to experience their full potential and provide feedback.
Further expanding its AI ecosystem, Astreya has also debuted its first solution on the Databricks Marketplace: Data Trust and Stats Intelligence (DTSi). Powered by five Gemini-enabled AI agents, DTSi helps teams transform complex, unstructured datasets into trusted, actionable intelligence. It applies over 15 advanced analytical and statistical techniques, including anomaly detection and predictive modeling, to surface insights that facilitate better decision-making. This launch also marks Astreya’s recognition as a validated Databricks Data Partner.
In addition to these agent-based solutions, Astreya has launched the AI Automation Readiness, Maturity & Coverage Assessment, a vendor-neutral framework designed to help enterprises identify automation blind spots, evaluate their current state, and accelerate AIOps adoption. Complementing this, the free, five-minute RapidPulse self-assessment measures readiness across five pillars: Strategy, Tools & Platform, Data & Infrastructure, Process, and People.
Romil Bahl, CEO of Astreya, emphasized the company’s strategic approach: “Most enterprises are still experimenting with AI in isolated pilots. The problem is that those efforts rarely scale. They stay in the lab, disconnected from the systems that drive real work. That means missed efficiency gains, higher costs, and teams carrying more manual effort than they should. By pairing agent-native applications with structured assessments and deployment playbooks, we embed AI directly where it matters, making businesses faster, leaner, and more resilient. Our new ServiceNow AI agents are a clear example of that shift.”
The company’s Enterprise AI Innovation Center in Hyderabad serves as a crucial hub for applied research, experimentation, and rapid development of enterprise-grade AI solutions. This center focuses on turning innovative ideas into deployable outcomes, from developing AI agents and automation accelerators to creating tailored point solutions for business and IT operations. Jothiganesh Nagarajan, COO of Astreya, noted, “Our Hyderabad Innovation Center is a springboard for enterprise AI, where we validate agent-native ideas, run assessments to surface real value, and then harden solutions for production.”
Also Read:
- Astreya Launches Next Generation of Enterprise AI Agents to Transform Operational Insights into Action
- Appian Unveils Advanced AI Agents and Application Modernization Tools for Enterprise Process Automation
Through these advancements, Astreya aims to move clients beyond initial AI pilots and proofs of concept towards scalable, impactful AI solutions that deliver measurable enterprise value.
