TLDR: Pegasystems Inc. has announced the general availability of Pega Infinity ’25, touted as the industry’s first agentic enterprise transformation platform. This new offering aims to address the high failure rate of enterprise AI initiatives by providing trustworthy and predictable AI agents at scale, combining creative AI at design time with dependable execution at runtime. Key features include the Pega Agentic Process Fabric for orchestrating AI agents and enhanced Pega Blueprint tools for legacy system analysis.
WALTHAM, Mass. – Pegasystems Inc. (NASDAQ: PEGA), a leader in enterprise transformation, has officially launched Pega Infinity ’25, marking a significant milestone as the industry’s first agentic enterprise transformation platform. This innovative platform is designed to deliver trustworthy and predictable AI agents at scale, empowering organizations to modernize legacy systems, automate complex workflows, and significantly boost productivity.
The announcement comes amidst growing concerns over the efficacy of AI implementations in large organizations. Recent MIT research indicates that a staggering 95% of enterprise AI initiatives fail. Pega Infinity ’25 directly confronts this challenge by adopting a fundamentally different approach to AI integration. The platform leverages reasoning AI during the design phase to foster creative ideas in workflow development, while employing semantic AI during runtime to ensure predictable and dependable agent execution, all governed by established workflows. This strategic combination aims to harness AI’s creative potential without sacrificing reliability.
Kerim Akgonul, chief product officer at Pega, emphasized this distinction, stating, “Despite all the hype on generative AI, most approaches just create more complexity than clarity. With Pega Infinity, we’ve taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we’ve built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime. This uniquely positions enterprises to transform at the speed of innovation, delivering real results without compromising reliability.”
A cornerstone of the Pega Infinity ’25 release is the Pega Agentic Process Fabric™, which was initially announced at PegaWorld 2025. This fabric seamlessly orchestrates AI agents and systems, enabling them to collaborate effectively regardless of their origin or creator. Organizations gain centralized control over their agents through a single conversational interface that intelligently routes requests across the enterprise to achieve meaningful outcomes.
Further enhancements within Pega Infinity ’25 include:
AI Agents for Legacy Analysis: Pega Blueprint™ has been significantly improved with AI agents capable of extracting valuable insights from existing legacy system assets. This includes analyzing videos, documents, images, process diagrams, data, and integration files to inform the creation of reimagined workflow applications.
Enhanced Collaboration: The platform facilitates improved collaboration between business and IT teams through advanced version control and guided design capabilities.
Pega Customer Decision Hub™ Updates: A new email authoring tool has been introduced, featuring intuitive drag-and-drop editing, professional templates, and integrated image support via Message Stream.
Specialized AI Assistants: The platform also integrates the Pega Sales AI Assistant, designed to act as a strategist for sales professionals, and the Pega Self-Service Agent, which provides a conversational and efficient self-service experience for customers.
Also Read:
- Adobe Unveils Advanced AI Agents to Revolutionize B2B Marketing and Sales Efficiency
- Infor Unveils Industry-Specific AI Agents and Cloud Migration Program to Enhance Enterprise Operations
Pega Infinity ’25 builds on Pega’s unique architecture to ensure the right type of AI is applied at the optimal moment, promising a smarter, more strategic path for enterprises to unleash the full power of AI agents with confidence.
