TLDR: Deloitte has announced significant updates and new features to its agentic AI-infused delivery platform, Ascend™. These enhancements, backed by an investment exceeding $1 billion in AI capabilities, aim to boost efficiency, agility, and personalization in client service delivery while ensuring transparency and security. The platform integrates specialized agents and AI-powered tools to accelerate project workflows and improve client outcomes.
Deloitte has rolled out substantial updates and new functionalities for its flagship agentic AI-infused delivery platform, Ascend™. These strategic enhancements are designed to revolutionize how the firm executes and orchestrates client work, bolstering its software, solutions, and products through a unified engineering foundation. The move underscores Deloitte’s commitment to leveraging advanced artificial intelligence to drive greater efficiency, effectiveness, and consistency in its service offerings.
The updates are the result of a significant investment by Deloitte, totaling over $1 billion dedicated to advancing agentic and Generative AI capabilities. This substantial financial commitment highlights the firm’s belief in the transformative power of AI to reshape professional services.
According to Deloitte, the enhanced Ascend™ platform will provide a single-entry point for its professionals, granting them streamlined access to an end-to-end delivery method. This integration is expected to facilitate faster and easier access to Deloitte’s vast collective intelligence, enabling professionals to tailor specific solutions more effectively and achieve stronger client outcomes. The platform is engineered to accelerate time to value by integrating specialized agents, AI-powered tools, and proprietary data directly into client-project workflows.
Jason Salzetti, CEO and chair, Deloitte Consulting LLP, emphasized the client-centric motivation behind these advancements. “With the rapid rise of Generative and agentic AI, our clients want to know that we’re applying the best tools and technology to drive trustworthy results more quickly,” said Salzetti. “Ascend enables human and AI collaboration to increase that speed-to-market while also maintaining transparency and security across client deliverables and solutions. With Ascend, we are making it easier for our professionals to apply our insights, agents and workflows to advance our clients’ specific mission and business goals.”
Further elaborating on the platform’s strategic importance, Sundhar Sekhar, national managing principal for offerings and solutions, Deloitte Consulting LLP, stated, “Ascend provides us with a strong client-centric, market-ready engineering foundation, to modernize the delivery of our services and capabilities while positioning us to respond with speed in this rapidly changing marketplace, using the latest GenAI tools and tech.”
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The Ascend platform is described as an ‘AI-infused delivery platform’ that orchestrates and executes work with enhanced efficiency and consistency. It combines Deloitte’s extensive knowledge, proven methodologies, and cutting-edge technology. A core aspect of its functionality is harnessing the power of agentic AI and intelligent automations to augment human expertise, delivering solutions precisely tailored to the unique challenges and opportunities across various industries. The updates are poised to increase agility and personalization in delivery, while simultaneously enhancing transparency and security for clients.
