TLDR: Automation Anywhere has acquired Aisera, a leading provider of agentic AI solutions, to significantly expand its artificial intelligence portfolio. This strategic move aims to accelerate the development of agentic process automation (APA) and self-service AI agents, ultimately enabling enterprises to achieve autonomous operations across various departments like IT Service Management (ITSM), HR, and Customer Service.
San Jose, California – November 8, 2025 – Automation Anywhere, a prominent leader in Agentic Process Automation (APA) and agentic solutions, today announced its acquisition of Aisera, a top provider of agentic solutions for autonomous IT. This acquisition is set to profoundly enhance Automation Anywhere’s extensive AI portfolio and its expertise in automating critical enterprise processes.
The integration of Aisera’s industry-leading self-service agents for IT Service Management (ITSM), Human Resources (HR), and Customer Service will create the industry’s most comprehensive agentic automation portfolios. This is expected to deliver autonomous operations across various departments, significantly improving both employee and customer experiences. Automation Anywhere anticipates becoming the sole company to offer Agentic Process Automation (APA) for core operations, featuring connected self-service AI agents accessible to every employee.
Mihir Shukla, CEO and Co-founder at Automation Anywhere, stated, “With this acquisition, we’re expanding the value we offer to customers, broadening our market reach, and accelerating the momentum of our GenAI business — already the cornerstone of our growth and the majority of our bookings.” He further highlighted the potential for customers to adopt agentic AI faster while reducing spending on existing, seat-based ITSM products, noting that AI agents could reduce the need for ITSM seats by up to 40%.
Abhi Maheshwari, CEO of Aisera, commented on the union, “The union of Automation Anywhere and Aisera creates an agentic automation powerhouse. Both companies share a common vision—to harness AI as a transformative force that reimagines how every enterprise function operates.” He expressed gratitude to Aisera’s employees and customers, emphasizing their collective commitment to redefining the future of enterprise work.
Aisera’s journey has been marked by its mission to develop AI products and solutions for meaningful work transformation, progressing from conversational AI to generative AI and ultimately to enterprise-class agentic AI. The company has focused on delivering measurable outcomes, including over 84% auto-resolution rates for issues, more than 55% productivity gains for agents, and annual cost efficiencies exceeding $5 million. Aisera has also received significant industry recognition, being named a leader and visionary by Gartner in its Magic Quadrant™ for AI Apps in ITSM and ranked #1 in End-User Self-Service by IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms.
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The acquisition includes Aisera’s team of over 100 AI engineers, who will join Automation Anywhere to accelerate the development of next-generation multi-sector agentic solutions. Automation Anywhere has affirmed its commitment to supporting Aisera’s existing customers and the ongoing development of their products, alongside increasing its overall investment in agentic AI. BofA Securities, Inc. served as the exclusive financial advisor to Automation Anywhere, while J.P. Morgan Securities LLC advised Aisera.
