TLDR: Voice2Me.ai has launched an expanded platform offering the industry’s fastest and most secure AI voice agents, now available across Salesforce, PEGA, and ServiceNow. The solution emphasizes enterprise-grade security, model-agnostic architecture, and multimodal capabilities, aiming to transform customer interactions and significantly reduce operational costs.
FAIRFAX, Va. – Voice2Me.ai, a leading boutique firm specializing in enterprise AI voice intelligence, has announced a significant expansion of its platform, setting a new benchmark for AI voice automation. The company’s ultra-secured, production-grade AI voice agents are now available across major enterprise platforms including Salesforce, PEGA, and ServiceNow, building on its established success within the ServiceNow certified store. Future expansions are also planned for Appian and Workday.
Voice2Me.ai distinguishes itself with an enterprise-grade security architecture combined with a large-model agnostic approach, ensuring fast, secure, and scalable AI voice intelligence. This foundation guarantees that AI voice agents are prepared to handle calls while upholding the highest standards of data protection across all integrated platforms. The company’s solutions are designed to be FedRAMP and HIPAA ready, catering to industries with stringent security and compliance requirements.
Eva Karnaukh, CEO of Voice2Me.ai, emphasized the strategic importance of this expansion, stating, “Our expansion beyond ServiceNow proves that organizations across all platforms are hungry for top AI voice agents that deliver both security and simplicity. We’re not just building AI voice agents – we’re creating intelligent conversation platforms that transform how enterprises communicate across their entire technology stack.” She further added, “The question isn’t whether AI voice agents are ready to take your call – it’s whether your enterprise platform can deliver the conversational experiences your customers expect with military-grade security. Our model-agnostic approach ensures that regardless of your enterprise architecture, you can deploy the best AI voice agents that integrate seamlessly with your existing workflows.”
Beyond traditional voice automation, Voice2Me.ai’s platform introduces multimodal AI agents. These agents can talk, text, show, and share screens with customers in real-time, offering immersive ‘see-what-I-see’ assistance. This capability allows agents to view user screens, highlight UI elements, and guide customers through complex processes while conducting live web research. Ms. Karnaukh highlighted this innovation, saying, “We’re turning ServiceNow into a fully multimodal experience – voice, chat, video, and live screen-share – in a single app that anyone can deploy before lunch. Customers don’t just want answers—they want to see, hear, and be shown. Today we’re making that future a reality.”
The platform enables organizations to deploy AI-powered voice agents for customer service in under a minute, without requiring any coding. It offers seamless integration with CRM systems, allowing businesses to quickly establish inbound and outbound telephony support with customizable, human-like voices (over 50 options available). Enterprises can instantly train agents by uploading FAQs, SOPs, or guides, and benefit from a drag-and-drop interface for connecting workflows and launching new voice channels rapidly. Voice2Me.ai claims its solution can automate up to 80% of customer engagements and reduce operational costs by up to 60%, providing 24/7 support and zero wait times.
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Voice2Me.ai’s technology is backed by partnerships with industry leaders such as Microsoft, OpenAI, and Google, ensuring access to the latest advancements in AI voice intelligence and infrastructure. The company, with operations in the US, Europe, and Asia, also provides around-the-clock support, tailored onboarding programs, and continuous platform optimization to help organizations enhance their customer service operations.
