TLDR: Megazone Cloud, in collaboration with Amazon Web Services (AWS), announced the ‘AI Connect 2025 Seminar’ set to take place on August 29th at COEX in Seoul. The seminar will focus on generative AI strategies, specifically exploring how AI can evolve contact centers and enhance customer experience, leveraging Amazon Connect.
Megazone Cloud, a leading cloud and AI solutions provider, has announced its upcoming ‘AI Connect 2025 Seminar,’ co-hosted with Amazon Web Services (AWS). The event is scheduled for August 29, 2025, at Studio 159 in COEX, Gangnam-gu, Seoul. The seminar aims to delve into the strategic application of generative AI, particularly in the realm of customer experience (CX) and contact center evolution.
The central theme of the seminar is ‘Next CX: Evolving contact centers with generative AI,’ with a significant focus on Amazon Connect, AWS’s cloud-based contact center service. This initiative highlights the growing importance of artificial intelligence in transforming customer interactions and operational efficiencies.
Approximately 100 attendees are expected to participate, primarily drawn from key industries such as e-commerce, retail, travel, and hospitality. These sectors are poised to benefit significantly from advancements in generative AI, which can automate and personalize customer service, streamline operations, and provide deeper insights into customer behavior.
Hwang In-cheol, Chief Revenue Officer (CRO) of Megazone Cloud, emphasized the significance of the upcoming seminar, stating, ‘This will be an opportunity to feel the market changes related to AI customer response innovation.’ His remarks underscore the rapid shifts occurring in the market due to AI adoption and the seminar’s role in helping businesses navigate these changes.
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Megazone Cloud has been actively expanding its AI capabilities, having launched ‘Megazone AIR (AI-Ready),’ a new AI brand focused on integrating data and AI to revolutionize client business value. The company views AI as fundamental to enterprise survival and growth, offering solutions that accelerate digital transformation through cloud-native and AI-native approaches. This seminar is a testament to their commitment to fostering AI innovation and adoption across various industries.
