TLDR: Mavenir’s AI-Driven Fraud and Security Suite, featuring SpamShield and CallShield technologies, has won the ‘Customer Experience’ award at the FutureNet Asia Awards 2025. The solutions were recognized for their significant impact on enhancing mobile user experience, reducing fraud, and delivering substantial cost savings for Communication Service Providers (CSPs) across the Asia-Pacific region.
RICHARDSON, Texas and SINGAPORE – September 18, 2025 – Mavenir, a leading provider of cloud-native network infrastructure, has been awarded the prestigious ‘Customer Experience’ accolade at the FutureNet Asia Awards 2025. The award acknowledges Mavenir’s groundbreaking AI-driven Fraud and Security Suite for its innovative application in improving mobile user experience within the pan-Asian market.
The award-winning suite integrates Mavenir’s globally deployed SpamShield and CallShield technologies, which provide proactive, AI-driven security against messaging and voice fraud in real-time. The solutions have demonstrated remarkable success in real-world implementations.
For instance, Globe Telecom in the Philippines saw a substantial 67% decrease in blocked spam and scam SMS, falling from 1.1 billion in Q1 2023 to 362.8 million in Q1 2024. This was accompanied by a 74% reduction in bank-related spam and a 44% drop in customer-reported scam messages year-over-year. Mavenir’s SpamShield leverages advanced AI/ML and message-fingerprinting algorithms to combat various sophisticated messaging frauds, including SIM-box abuse, grey-routing, phishing, and malware campaigns across SMS, MMS, and RCS.
In Australia, TPG Telecom experienced a significant impact from the combined power of CallShield and SpamShield, blocking nearly 19 million fraudulent voice calls in the first half of 2024. This translates to an average of 103,000 blocked scam calls daily, representing a 280% increase in blocked fraudulent activity compared to the same period in 2023, and preventing the delivery of over 59.6 million scam SMS.
Jan Schaar, Mavenir’s Regional Vice President for Asia Pacific, expressed his delight, stating, “We are delighted and proud that the customer-centric innovation, performance, and measurable real-world impact of our Fraud and Security Suite has been recognized by FutureNet Asia’s judges. Our AI-driven security solutions offer seamless protection, ensuring that every call and message strengthens trust between operator and customer.” He further emphasized the role of AI, adding, “Leveraging the latest AI technologies, Mavenir is providing a scalable, cloud-native security suite to protect network integrity, subscriber peace of mind and revenue across SMS and voice services – delivering the robust and effective real-time capabilities operators need as fraudsters themselves evolve their tactics using AI.”
The Fraud and Security Suite is designed to counter the erosion of trust caused by fraud and nuisance calls. Powered by advanced AI and machine learning, SpamShield proactively blocks up to 90% of fraudulent messages. CallShield, with its three dedicated machine learning models and real-time behavioral analysis, effectively neutralizes voice-based threats like IRSF, Wangiri scams, robocalls, and Caller ID spoofing, achieving a near-zero false positive rate.
Beyond enhanced customer experience and safety, Mavenir’s integrated suite also delivers significant operational and financial benefits for CSPs, including improved customer loyalty, reduced complaint volumes, and substantial cost efficiencies, such as reported savings of over USD 500,000 per month in interconnect fees for a Tier 1 operator.
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The FutureNet Asia awards, held on September 16th, 2025, at Marina Bay Sands in Singapore, celebrate advancements in automation and AI innovation within the Asia-Pacific telecom sector, recognizing achievements in areas like AIOps, orchestration, autonomous operations, and customer experience.
