TLDR: Infios, a leader in intelligent supply chain execution, has partnered with Amazon Web Services (AWS) to embed generative AI agents into its Order Management (Infios OM) solution. This collaboration aims to revolutionize retail supply chains by introducing intelligent automation for proactive anomaly detection, optimized order fulfillment, and enhanced operational precision, with a rollout planned for early 2026.
Minneapolis, November 4, 2025 – In a significant move set to redefine the landscape of retail supply chain management, Infios, a global provider of intelligent supply chain execution systems, has announced a strategic collaboration with Amazon Web Services (AWS). The partnership focuses on integrating advanced generative AI agents directly into Infios Order Management (Infios OM), promising a new era of AI-driven automation and intelligence for supply chains.
Infios OM, often described as the ‘brain of the supply chain,’ is designed to manage the complexities of evolving customer demands, rapid channel expansion, and fluctuating market shifts. By embedding generative AI agents, Infios and AWS are re-engineering this core function to simplify ownership and dramatically increase the precision of order management. The initiative leverages AWS’s cutting-edge generative AI capabilities, including Amazon Bedrock and Strands Agents, to deliver enterprise-grade intelligence across the supply chain.
Eugene Amigud, Chief Innovation Officer at Infios, emphasized the transformative potential of this collaboration. “Together with AWS, we’re redefining what order management can do for customers,” Amigud stated. “We’re building intelligent agents that now proactively detect and resolve anomalies during fulfillment, rebalance orders across networks, and predict delivery times before issues arise. The result is that our customers will have simplified workflow orchestration to make every order more predictable, every decision more intelligent, and every fulfillment flow more connected.” This integration is expected to lead to faster onboarding for third-party logistics (3PLs), dynamic channel expansion for retailers, and improved capabilities for distributors to anticipate and mitigate supply and demand disruptions.
The collaboration, spearheaded by the AWS Generative AI Innovation Center, has identified key opportunities for agentic automation within order and fulfillment management. The AI-driven workflows, slated for launch in early 2026, are designed to simplify the onboarding and configuration of workflows, generate visual representations for expert review and refinement, and provide proactive anomaly detection to ensure optimal outcomes. Taimur Rashid, managing director of generative AI innovation and delivery at AWS, highlighted the forward-thinking nature of the partnership: “Infios is taking a bold step in turning orchestration into intelligence. Together, we’re laying the groundwork for workflows that learn, adapt, and execute with the speed and intelligence modern supply chains demand.”
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This partnership signals a broader industry shift towards agentic AI—systems that not only automate tasks but also make decisions and adapt in real-time. The goal is to unify traditionally siloed systems like order management, warehouse operations, and transportation into a cohesive, intelligent execution layer. Industry analysis suggests that agentic AI could reduce logistics costs by 3-4% of functional spend, potentially saving between $290 billion and $550 billion across various industries. For businesses, this means enhanced visibility, better delivery predictions, reduced expedited freight costs, and ultimately, higher customer satisfaction. Companies embracing these capabilities early are poised to gain a significant competitive advantage in an increasingly complex and volatile global supply chain environment.
