TLDR: Infinx, a leader in AI-powered healthcare solutions, has made a strategic investment in Voxology AI to integrate advanced conversational AI agents into its contact center offerings. This partnership aims to revolutionize patient access and revenue cycle management by automating front-office workflows, addressing high call volumes, staffing shortages, and improving patient experience through 24/7 multilingual support and efficient scheduling.
Infinx, a prominent provider of AI-powered solutions for patient access and revenue cycle management (RCM), has announced a strategic investment in Voxology AI, a healthcare technology company specializing in conversational AI agents for the front office. This collaboration is set to transform patient access and revenue generation within the healthcare sector by integrating voice-first automation directly into Infinx’s contact center solutions.
The healthcare industry currently faces significant challenges, including overwhelming call volumes, persistent staffing shortages, and frustratingly long patient hold times. These issues severely impact the patient experience and delay access to crucial care. The integration of Voxology AI’s technology directly addresses these pain points by creating a unified platform that manages both patient-facing front-office workflows and back-office RCM.
Voxology AI’s flagship offering, now a core component of the Infinx platform, features sophisticated voice-first agents designed for natural and empathetic conversations. These intelligent AI scheduling agents are engineered to seamlessly handle appointment booking, reducing administrative burden and immediately improving patient access. They are built to complement and extend Infinx’s existing RCM capabilities by:
Handling Inbound Calls: Efficiently answering calls and triaging complex patient requests.
Integrating EMR and Logic: Understanding intricate scheduling logic and real-time electronic medical record (EMR) availability.
Providing 24/7 Multilingual Support: Engaging patients in multiple languages, including English and Spanish, around the clock.
Improving Conversion: Significantly reducing hold times and call abandonment rates, thereby enhancing patient access and conversion metrics.
Aakarsh Sethi, founder of Voxology AI, emphasized the critical role of initial patient contact, stating, “Phone calls are still the #1 way patients schedule appointments. That moment is where both patient experience and revenue truly begin. Together with Infinx, we’re turning the front office into a proactive, AI-powered access hub where patient experience meets provider success.”
Jaideep Tandon, CEO of Infinx, highlighted the operational impact of this technology, noting, “Call volume, staffing shortages, and long hold times are crushing the front desk experience. With Voxology’s AI agents embedded into our patient access workflows, providers can offer 24/7 scheduling support without adding headcount, while giving patients a faster, more compassionate experience from the first call.”
Early results from healthcare providers utilizing Voxology AI technology demonstrate substantial operational improvements:
A 40%-60% reduction in front-office administrative call volume.
A 5%-7% increase in new patient appointments.
A 95%+ reduction in after-hours answering-service call volumes.
The technology has also shown higher patient satisfaction across diverse populations, indicating broad applicability.
Navaneeth Nair, Chief Product Officer at Infinx, commented on the practical application of AI: “Anyone can build a voice agent that looks good in a demo. But scaling that into a production workload that’s accurate, resilient, and backed by real operations, that’s where most fail. With Voxology AI and our human-in-the-loop infrastructure, Infinx is delivering agentic AI that works in the real world and scales seamlessly within our Healthcare Revenue Cloud platform.”
Voxology AI has already demonstrated significant market traction, having generated over $5 million in contracted revenue to date, with more than $2 million in contracted revenue specifically for 2025.
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The offering is available to Infinx customers through three flexible deployment models: as a standalone Software-as-a-Service (SaaS) module within the platform, as a tech-enabled contact center service combining AI with live agent support, or as a hybrid approach tailored to operational needs.
