TLDR: Explorance, a Canadian leader in feedback intelligence, has launched MLY 3.1 in Canada, integrating responsible AI, advanced feedback analysis, and complete data sovereignty. This update introduces features like multilingual redaction, secure AI summarization with LLM flexibility, and expanded alert categories for psychological safety, all while ensuring compliance with Canadian privacy standards and data hosting within Canadian data centers.
MONTREAL, Canada – November 12, 2025 – Explorance, a prominent Canadian innovator in feedback intelligence and Responsible AI, today announced the release of MLY 3.1 to its Canadian clientele. This significant update is engineered to provide profound insights without compromising privacy, emphasizing responsible artificial intelligence, enhanced feedback intelligence, and full data sovereignty for organizations across Canada.
MLY 3.1 represents a ‘transformational step toward insight that respects privacy, culture, and context,’ according to Samer Saab, CEO of Explorance. He further stated, ‘Organizations can now act faster and smarter–without sacrificing ethical AI principles or Canadian data protection laws.’ This release underscores Explorance’s commitment to ethical AI governance and adherence to Canadian privacy and sovereignty standards.
The MLY platform itself is Explorance’s AI-powered qualitative analysis solution, designed to help organizations glean deeper understanding from open-ended feedback, thereby reducing the need for excessive surveying. It processes qualitative data from various sources like surveys, evaluations, and third-party systems, delivering insights into sentiment, themes, potential risks, and areas for improvement. The platform offers specialized models: MLY for Students, MLY for Corporate Learners, and MLY for Employees, catering to diverse organizational needs in education, professional development, and workplace environments.
Key enhancements in MLY 3.1 include several breakthrough capabilities:
Sentiment Evolution Tracking: A new feature that allows for monitoring the progression of sentiment over time.
Psychological Safety Alerting: Designed to identify and flag feedback that may indicate issues related to psychological safety within an organization.
Multilingual Redaction: This advanced feature automatically redacts sensitive information, such as names or identifiers, in both English and French, while meticulously preserving the original meaning and context of the feedback.
Secure AI Summarization with LLM Flexibility: MLY 3.1 offers organizations the choice between utilizing Explorance-hosted AI models, which are Canadian compliant, or integrating their own Large Language Models (LLMs) for summarization. This provides unparalleled control over data and AI models, ensuring compliance, security, and adaptability.
Enhanced Redaction Features: The update provides greater flexibility and autonomy for users to redact sensitive feedback, supported by robust central governance.
Question-Aware Analysis: To improve insight accuracy, the platform now interprets short or vague comments by linking them with their original questions, thereby increasing the coverage and precision of the analysis.
Expanded Alert Categories: The system now includes ten distinct alert categories, such as Harassment, Wellbeing, Discrimination, and Rule Violation. These granular classifications enable faster detection and response to urgent issues, bolstering psychological safety across organizations.
Chanh Do, VP, Innovation Labs, highlighted the user-centric development of this version, stating, ‘In MLY 3.1, we focused on improving the accuracy and usability. We created a new redaction workspace, making it easier and faster to redact and manage sensitive content. We also added contextual comment analysis so that each response is understood in the context of the question it answers, improving topic coverage and accuracy of the analysis. In addition, we introduced new alert categories, so that users can quickly prioritize and action pressing topics.’
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Explorance, headquartered in Montreal, is a global leader in feedback analytics and Responsible AI, serving clients in over 40 countries. The company is SOC2-compliant and hosts its MLY 3.1 platform within Canadian data centers, reinforcing its commitment to data sovereignty and privacy. Explorance is also a member of the World Economic Forum and a trusted partner for a significant portion of Fortune 100 companies and top higher education institutions worldwide.
