TLDR: Ericsson has unveiled a significant advancement in its NetCloud platform, integrating agentic AI to transform 5G network operations. The enhanced NetCloud Assistant (ANA) evolves from a prompt-driven tool into a strategic partner, leveraging a team of AI agents to automate and optimize private and Wireless WAN 5G solutions, promising reduced downtime and simplified management for enterprises.
Ericsson has announced a groundbreaking evolution in its NetCloud platform, introducing agentic Artificial Intelligence (AI) to revolutionize enterprise 5G network management. This strategic integration transforms the existing generative AI-based NetCloud Assistant (ANA) from a user-prompt driven tool into a sophisticated strategic partner, empowered by a team of specialized AI agents. The company is also launching what it describes as the industry’s first enterprise 5G agentic AI virtual expert, designed to fundamentally alter how businesses deploy, optimize, and manage their 5G networks.
This advancement is set to bring unprecedented levels of automation and intelligence to network administration. ANA will now be capable of interpreting high-level instructions, managing complex workflows, executing administrative directives, and adapting in real-time to dynamic network demands. Ericsson anticipates that this will significantly reduce the operational burden on smaller IT and operational technology (OT) teams, while simultaneously enhancing network reliability, performance, and the overall user experience.
A core feature of this upgrade is the introduction of an agentic organizational hierarchy within ANA. This system will be supported by multiple orchestrator and functional AI agents, tasked with planning and executing commands under the supervision of network administrators. The rollout of these orchestrator agents will commence with a troubleshooting agent, slated for availability in Q4 2025. This will be followed by configuration, deployment, and policy agents, which are expected to be introduced in 2026. These orchestrators will seamlessly connect and cooperate with other task, process, knowledge, and decision agents within a unified agentic framework.
Automated troubleshooting stands out as a key benefit. ANA’s forthcoming troubleshooting orchestrator will automate workflows to address prevalent issues identified by Ericsson’s support teams, partners, and customers, such as offline devices and poor signal quality. This feature, also set for release in late 2025, is projected to reduce network downtime and decrease customer support cases by over 20 percent. Furthermore, ANA will offer multi-modal content generation, capable of producing dynamic graphs to visually represent trends and complex query results involving multiple data points. Real-time feedback will also be incorporated to clarify actions taken by AI agents, fostering greater transparency and trust in AI-driven workflows.
Pankaj Malhotra, Head of Enterprise Networking and Security, Enterprise Wireless Solutions at Ericsson, emphasized the company’s commitment: “Ericsson’s NetCloud is differentiated in its ability to simplify the deployment, management, and troubleshooting of enterprise cellular networking. By investing heavily in cutting-edge AI technology, we are empowering even the most streamlined IT teams to tackle 5G administration challenges, enhancing network reliability, security, and user experience with unparalleled efficiency.”
Åsa Tamsons, Head of Business Area Enterprise Wireless Solutions, added, “Enterprises are seeking simpler, smarter ways to adopt and manage connectivity—and we believe agentic AI is an important step in enabling the new era of the cellular-first enterprise. By integrating agentic AI into NetCloud, we’re giving our customers the ability to focus less on operations and more on what they do best: running their business and serving their customers.”
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Ericsson has confirmed that all AI components are hosted entirely within its own environment, ensuring robust user and data privacy by avoiding API calls to third-party generative AI applications. This new capability complements Ericsson’s existing NetCloud AIOps dashboard, which already provides intelligent fault detection and real-time insights into network performance anomalies like latency and jitter. The integration of Ericsson Private 5G into the NetCloud platform is planned for late 2025, offering customers access to these advanced AI features, real-time updates, and streamlined lifecycle management across multisite deployments.
