TLDR: 8×8, Inc. has been honored with five prestigious Stevie Awards in 2025, recognizing its excellence in cloud communications, customer service, and technological innovation, particularly in AI-driven solutions. The company reported significant growth in AI-based solutions and customer contracts for its Intelligent Customer Assistant, alongside resilient financial performance and a strong market share.
8×8, Inc. (NASDAQ: EGHT), a prominent provider in the cloud communications sector, has once again demonstrated its industry leadership by securing five prestigious Stevie Awards in 2025. These accolades, awarded in the 22nd Annual International Business Awards, underscore the company’s unwavering commitment to operational rigor, innovation, and delivering world-class customer experiences. Among the top honors received were a Gold Stevie® Award for Customer Service Executive of the Year and a Silver Stevie® Award for Technology Team of the Year. The judging process, which involved over 250 global executives between May and July 2025, highlighted 8×8’s ability to provide transformative communication solutions while maintaining exceptional customer satisfaction.
The recognition from the Stevie Awards aligns seamlessly with 8×8’s strategic emphasis on AI-driven advancements. The company reported a remarkable 60% year-over-year surge in AI-based solutions, reflecting a strong market adoption of its intelligent offerings. Furthermore, 8×8 saw a 75% increase in customer contracts for its 8×8 Intelligent Customer Assistant™, a platform that seamlessly integrates digital and voice self-service capabilities. The impact of AI is further evidenced by a sevenfold growth in voice AI interactions during Q1 FY2026, showcasing the platform’s scalability and effectiveness. The 8×8® Platform for Customer Experience (CX) is designed to integrate AI at every level, facilitating personalized customer journeys, driving operational excellence, providing valuable insights, and enhancing team collaboration.
Financially, 8×8’s performance in 2025 presented a mixed but resilient picture. The company’s total revenue experienced a slight dip to $715.1 million for the fiscal year, partly attributed to the ongoing transition of former Fuze customers to its core platform. However, excluding Fuze-related declines, service revenue growth accelerated to nearly 5% in Q4 FY2025. Additionally, API interactions across messaging, voice, and video channels saw a robust 39% year-over-year increase. As of Q1 2025, 8×8 maintains a significant 16.82% market share in the Cloud Computing & Data Analytics Industry, further solidifying its position. The company’s leadership is also acknowledged by industry analysts, having been named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service and a Forrester Strong Performer.
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Christian Laloy, Country Manager, France at 8×8, emphasized the company’s commitment to local investment, stating, ‘While others choose to operate remotely, we’re investing locally.’ This sentiment is echoed by Regis Davesne, Director of digital transformation specialists SCC France, who noted, ‘8×8 isn’t just entering the market with an innovative approach: by locating its data centers in France, the company helps deliver its customers a high level of data sovereignty, in line with European regulatory requirements.’ Chuck Emmette, Global Vice President, Professional Services at 8×8, Inc., also commented on the consistent recognition, stating, ‘This is our third consecutive year being recognized by the Stevie Awards for customer service, a testament to the dedication and passion our team brings to every customer interaction. Earning additional recognition for our technology team underscores how deeply innovation is embedded in our DNA.’ These statements collectively highlight 8×8’s dedication to innovation, customer satisfaction, and strategic market presence.
