TLDR: Egyptian AI startup WideBot has launched an innovative AI voice agent for WhatsApp Business calls, becoming the first Arab company to offer this technology in the Middle East and North Africa (MENA) region. The agent, powered by WideBot’s proprietary Arabic-focused LLM ‘AQL GenAI’, can understand over 25 Arabic dialects, enabling real-time, automated, and complex voice interactions for governments and large enterprises.
Riyadh, Saudi Arabia – October 21, 2025 – WideBot, a leading artificial intelligence solutions provider originating from Egypt and now based in Riyadh, Saudi Arabia, has officially launched its groundbreaking AI Voice Agent for WhatsApp Business calls. This strategic move positions WideBot as the first Arab company in the Middle East and North Africa (MENA) region to introduce such advanced technology to its clientele.
The new AI Voice Agent is designed to revolutionize institutional communication, enabling governments and large enterprises to engage directly with citizens and customers through WhatsApp voice calls, the most widely used communication channel in the region. The system is powered by WideBot’s in-house Large Language Model (LLM), ‘AQL GenAI’ (also referred to as ‘AQL Mind’), which is specifically tailored for the Arabic language. This proprietary model incorporates advanced Speech-to-Text (STT) and Text-to-Speech (TTS) technologies, allowing it to understand and respond in real-time across more than 25 Arabic dialects, including Saudi, Egyptian, and Emirati.
Mohamed Nabil, Co-founder and CEO of WideBot AI, emphasized the company’s long-standing vision, stating, “Our vision has always been clear — to make AI a natural part of every interaction between organizations and their customers. The launch of WhatsApp Business Voice Calls through our WideBot AI Voice Agent takes us one step closer to that vision, making every call smarter, faster, and more human.”
This innovation offers significant benefits, particularly for sectors such as banking, insurance, telecommunications, and healthcare. It allows for the automation of high volumes of customer calls and end-to-end interactions, from booking appointments and handling inquiries to managing orders and processing government transactions. Crucially, the technology eliminates the need for traditional call center infrastructure, while ensuring full compliance with local data protection and privacy regulations, as it is hosted locally in Saudi Arabia, the UAE, and Egypt.
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WideBot, founded in 2016, has already established a strong presence, serving over 350 clients across 12 countries, including various Saudi ministries and the Egyptian Tax Portal. The company’s commitment to Arabic AI innovation was further bolstered by a US$3 million pre-Series A funding round reported in March, underscoring its trajectory as a regional pioneer in digital transformation solutions.
