TLDR: UnityAI, a Nashville-based AI operations startup, has launched advanced AI-powered scheduling agents designed to automate and streamline appointment booking, confirmation, and patient follow-up for outpatient clinics. These voice AI tools aim to enhance operational efficiency, reduce costs, and improve patient and staff satisfaction by handling a high volume of interactions, supporting multiple languages, and integrating with patient medical history.
Nashville, TN – September 24, 2025 – UnityAI, an innovative AI operations startup headquartered in Nashville, has announced the rollout of its specialized AI-powered scheduling agents, poised to transform patient engagement and operational efficiency in outpatient clinics. These sophisticated voice AI tools are engineered to assist healthcare staff with critical functions such as appointment scheduling, confirmation, patient intake, and follow-up, addressing long-standing challenges in healthcare administration.
The new AI platform is designed to support healthcare staff by efficiently managing incoming calls and proactively engaging with patients. According to UnityAI CEO Edmund Jackson, many outpatient clinic groups currently rely on centralized, often offshored, call centers to handle patient communications. This approach, while common, is frequently costly and limited by human capacity. “What we’ve seen is the call centers have been centralized and often offshored, and that breaks the context of the people providing services, and it’s also kind of a high cost,” Jackson stated in an interview with Fierce Healthcare. “So what our agents do is they look at the functions that are performed there and replace them with agents.”
UnityAI’s voice AI agents offer near-unlimited capacity to manage patient calls and can engage with patients in up to 90 languages. For established patients, the AI agent leverages context from their medical history, enabling more personalized and efficient interactions. The platform is capable of scheduling and confirming visits, fielding inquiries, and following up on missed appointments, all while accounting for the complexities of healthcare scheduling, including clinical procedures and routine visits.
The company reports that its AI agents are already powering approximately 150,000 interactions per month for outpatient clinics across various medical specialties. UnityAI chose to focus on the outpatient setting due to its relative simplicity compared to larger hospital systems, making it an ideal environment for early-stage AI deployment. Jackson noted, “Outpatient organizations are simpler than full-blown healthcare systems… It’s much more amenable in the early stages of AI to be working there, because it’s a smaller surface area that you need to understand and identify. The risks are much lower.” He added, “You can actually deliver a value-added product.”
The need for such innovation is significant. Industry data indicates that $150 billion in provider revenue is lost annually due to canceled appointments and patient no-shows. Furthermore, 70% of health systems still rely on outdated scheduling and staffing tools, and a staggering 61% of patients have reported skipping doctor appointments because scheduling was ‘too much of a hassle.’ UnityAI aims to rectify this by creating efficient, dense patient schedules, reducing no-shows, and cutting operational costs.
UnityAI’s conversational AI agents promise to go live within 30 days, achieving up to 90% automation while simultaneously increasing completed appointments and boosting both patient and staff satisfaction. The platform offers true intelligent coordination, optimizing patient appointments and staff schedules in real-time, powered by EMR-integrated context and cross-channel memory, ensuring personalized conversational AI tailored to each provider’s protocols.
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Founded three years ago, UnityAI has successfully raised $6.5 million to date, including a $4.5 million seed round in January 2024 led by Max Ventures. The company also enjoys backing from National Capital Networks and several prominent healthcare investing angels in the Nashville area, underscoring investor confidence in its innovative approach to healthcare operations.
