TLDR: Thoma Bravo has announced the acquisition of Verint Systems Inc. for an enterprise value of $2 billion in an all-cash transaction. This strategic move will combine Verint with Calabrio, a company already in Thoma Bravo’s portfolio, to establish a formidable AI-driven customer experience (CX) powerhouse. The new entity aims to deliver an advanced, AI-powered, open CX-platform, significantly consolidating the customer contact and experience management software market.
Thoma Bravo, a leading private equity investment firm focused on software and technology, has officially announced its acquisition of Verint Systems Inc. The transaction, valued at an enterprise value of $2 billion, was conducted as an all-cash deal. This acquisition is set to create a significant force in the customer experience (CX) sector by merging Verint with Calabrio, another key player in Thoma Bravo’s extensive portfolio of contact center and software companies.
The strategic rationale behind this merger is to establish an ‘AI-driven customer experience powerhouse’ that will offer an ‘AI-powered, open CX-platform.’ This move is expected to enhance the capabilities available to enterprises seeking advanced solutions for customer engagement and workforce management.
Verint, founded in 1994 and headquartered in Melville, New York, is a prominent software vendor specializing in solutions for contact centers and customer service organizations. The company boasts a strong presence across large and regulated industries such as finance, telecom, retail, and government, serving customers in over 180 countries. Verint’s offerings include AI-driven solutions for interaction analytics, voice of the customer (VoC), workforce management (WFM), agent performance, and digital self-service. It also provides an Open CCaaS (Contact Center as a Service) platform, allowing integration with third-party solutions. Verint’s Q1 2026 subscription Annual Recurring Revenue (ARR) reached $710 million, with AI-specific ARR contributing $354 million, marking a 24% year-over-year increase.
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Thoma Bravo has a history of investing in and growing software companies, with approximately $184 billion under management as of March 2025. Its portfolio already includes several contact center technology firms, such as Calabrio, Aisera, and Medallia, which compete with Verint in various segments like conversational AI, workforce engagement management, and voice of the customer. The combination of Verint’s enterprise-grade AI capabilities and market reach with Calabrio’s cloud-first customer experience intelligence is anticipated to drive innovation and offer a more comprehensive suite of solutions to a global client base. This consolidation is expected to have significant implications across the customer contact industry, potentially reshaping how large enterprises manage their customer experience and workforce engagement strategies.
