TLDR: Telnyx has announced significant new integrations for its Voice AI Agents, connecting them directly with major enterprise platforms like ServiceNow, Salesforce, JIRA, Zendesk, HubSpot, GitHub, and Greenhouse. This expansion, facilitated by a partnership with Merge, aims to streamline workflows and boost productivity by enabling real-time voice AI capabilities within existing business applications.
AUSTIN, Texas – October 13, 2025 – Telnyx, a prominent provider of full-stack Voice AI solutions built on its proprietary global communications network, today unveiled a suite of new integrations for its Voice AI Agents. These integrations directly link Telnyx’s intelligent voice agents with a comprehensive array of leading enterprise platforms, including ServiceNow, Salesforce, JIRA, Zendesk, HubSpot, GitHub, and Greenhouse. The strategic move is designed to empower businesses to achieve greater efficiency and accelerate task completion by embedding real-time voice AI directly into their daily operational workflows.
The development of these crucial integrations was supported by Merge, a unified API platform known for simplifying connections to third-party systems. This collaboration has enabled Telnyx to rapidly deploy low-latency Voice AI functionalities across the most widely utilized enterprise tools, thereby allowing organizations to seamlessly incorporate real-time voice AI into their established processes.
Ian Reither, COO at Telnyx, emphasized the practical benefits of these advancements, stating, “These integrations make Voice AI practical for the teams who use these systems every day. With intelligent Voice AI Agents now connected to ServiceNow, Salesforce, and other tools, teams can handle tasks instantly without learning a new interface or switching apps. They just talk, and it’s done.”
The core promise of these integrations is to transform how teams interact with their enterprise software. Users can now create, update, and close tickets, synchronize records, or trigger complex workflows simply by speaking to a Telnyx Voice AI Agent. For instance, a customer calling to inquire about a ServiceNow ticket status can have the Voice AI Agent retrieve the record, update its details, or even escalate it, all without requiring human intervention. This functionality extends across all integrated platforms, from managing contacts in HubSpot to updating project issues in JIRA.
Telnyx distinguishes itself in the AI landscape by delivering its Voice AI capabilities through its extensive global telephony points of presence (PoPs), a private MPLS network, and colocated GPU infrastructure. This unique architecture ensures enterprises benefit from full-stack performance, ultra-low-latency voice communication, direct PSTN connectivity, and real-time inference, all consolidated within a single, unified platform.
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The new Voice AI integrations are immediately accessible via the Telnyx Mission Control Portal, with additional integrations and workflow connectors slated for release in the coming months.
