TLDR: SourceCX, a division of Sourcefit, has been acknowledged in Everest Group’s 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas and Asia-Pacific regions. This recognition highlights SourceCX’s strong delivery performance, innovative approach, and strategic vision, particularly its use of proprietary technologies and the AI-powered platform, Knit, to enhance customer satisfaction and operational efficiency.
ST. PETERSBURG, Fla. – November 10, 2025 – SourceCX, a specialized division of Sourcefit focusing on fully managed, modern outsourced customer support services, has achieved significant recognition in the Everest Group’s 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. This prestigious acknowledgment covers both the Americas and Asia-Pacific (APAC) regions, positioning SourceCX among a select group of providers driving transformation within the global customer experience management industry.
The Everest Group PEAK Matrix® is a highly regarded benchmark for evaluating service and technology providers in the sector. Its rigorous methodology assesses both current market impact and future readiness, identifying organizations that effectively combine robust delivery performance with innovation, adaptability, and a long-term strategic vision.
SourceCX’s inclusion in this assessment is attributed to several key strengths. The company demonstrated a strong capability in delivering both nearshore and offshore support, showcased strategic investment in flexible and alternative delivery models, and developed proprietary technologies aimed at boosting efficiency and customer satisfaction. A notable innovation highlighted is the introduction of “Knit” in 2024. Knit is an AI-powered team management and engagement platform designed to help businesses of all sizes integrate artificial intelligence into their daily operations. It improves visibility and facilitates more effective and cost-efficient management of distributed teams. Furthermore, Knit enables the seamless integration of HR-related data, employee performance, and crucial operational metrics, offering a unified view that connects human performance with customer experience outcomes—an approach increasingly seen as transformative in CX delivery.
Andy Schachtel, President of SourceCX, expressed his pride in the achievement, stating, “It’s an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. As AI continues to redefine what’s possible in customer experience, we’re proud to be seen as a trusted partner that combines great human talent with technology, innovation, and operational excellence to deliver measurable impact for our clients.”
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Everest Group, a prominent global research firm, offers data-driven insights and guidance to business leaders, with its PEAK Matrix® framework providing an objective evaluation of service and technology providers across key global markets. SourceCX operates delivery hubs in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, providing multilingual support, time-zone flexibility, and competitive costs. SourceCX is a division of Sourcefit, an award-winning offshore staffing and BPO company headquartered in Manila, Philippines.
