TLDR: SoundHound AI is set to showcase its next-generation Amelia AI Agent Platform at HLTH 2025 in Las Vegas, demonstrating how its agentic AI capabilities are poised to revolutionize patient experiences and operational efficiency within the healthcare sector. The platform offers advanced conversational AI solutions for patient assistance and member benefits, alongside a featured case study with Guardant Health.
SoundHound AI, a global leader in voice and conversational AI, has announced its participation in HLTH 2025, scheduled from October 19-22, 2025, at The Venetian Expo Center in Las Vegas, Nevada. The company will be spotlighting its cutting-edge Amelia AI Agent Platform for healthcare at Booth #4255, aiming to demonstrate the transformative potential of agentic AI in enhancing patient experiences and driving operational efficiencies across the industry.
The Amelia AI Agent Platform is designed to deliver seamless, human-like conversational experiences. Its ‘agentic’ capabilities allow the AI to understand multiple intents within a single conversation and execute appropriate actions across various integrated systems. This advanced functionality is expected to simplify care access and elevate the overall patient journey.
Attendees at HLTH 2025 will have the opportunity to experience live demonstrations of the platform’s key features:
Agentic AI Healthcare Assistant Demo: This demonstration will showcase how patients can effortlessly manage diverse healthcare needs, such as reporting injuries, rescheduling appointments, or requesting prescription refills, all within a fluid, natural conversation. The platform’s ability to integrate securely across systems ensures a personalized yet efficient interaction.
Member Benefits Agent AI Demo: This feature highlights how agentic AI can assist members in navigating complex benefit inquiries. Users can ask about costs, compare copayments versus coinsurance, check MRI pricing, locate nearby facilities, and track claims and authorizations, receiving accurate, real-time answers without the need for staff intervention. This is anticipated to boost member satisfaction and significantly reduce call volumes.
SoundHound AI’s Amelia AI Agents are already making a tangible impact, currently deployed at major healthcare organizations including MUSC Health, Allina Healthcare, and Teva Pharmaceuticals. These deployments are automating hundreds of thousands of interactions monthly, leading to increased patient satisfaction.
A highlight of SoundHound AI’s presence at HLTH 2025 will be a featured case study presentation titled ‘AI Agents for Proactive Engagement – How One Precision Medicine Company Is Leading the Way.’ Scheduled for October 20, from 12:40pm to 1:15pm PT, the session will feature Prasanth Salla, VP of Software Engineering at Guardant Health, and Sunny Nanda, VP of Enterprise Sales at SoundHound AI. They will delve into how Guardant Health is leveraging AI agents to optimize operations and generate new revenue in precision medicine, including managing inbound and outbound calls to support thousands of healthcare professionals and sales representatives.
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Further solidifying its position in the AI landscape, SoundHound AI was recently recognized as a Leader in the Everest Group’s Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2025. This accolade underscores the strength of SoundHound’s proprietary Agentic AI framework and its advanced Polaris voice engine. Michael Anderson, EVP of AI for Enterprise at SoundHound AI, expressed the company’s delight in this recognition, emphasizing their commitment to delivering an agentic future for large-scale enterprises and their customers.
