TLDR: Qualtrics and Stanford Health Care have expanded their partnership to develop advanced AI agents designed to transform the healthcare experience. These specialized AI agents will leverage predictive insights to enable timely interventions, significantly reduce administrative burdens on healthcare providers, and enhance patient outcomes by focusing on the core provider-patient relationship.
PROVO, Utah and SEATTLE – August 14, 2025 – Qualtrics, a leader in experience management (XM), and Stanford Health Care today announced a significant expansion of their collaboration, focusing on the creation and deployment of innovative AI agents aimed at fundamentally transforming the healthcare experience. This initiative seeks to translate predictive insights into immediate, targeted actions, thereby alleviating administrative and coordination challenges for healthcare providers and ultimately improving patient care.
Built upon the robust Qualtrics® XM Platform® and developed through close cooperation with Stanford Health Care, these AI agents are designed to empower clinicians, allowing them to dedicate more time and energy to the crucial provider-patient relationship. The agents are engineered to deliver precise, proactive, and context-aware interventions at the optimal moment and through the most effective channel, enhancing patient access, coordination, and engagement. By embedding these capabilities directly into operational workflows, the solution establishes experience as a measurable determinant of outcomes across various aspects of care.
Zig Serafin, CEO at Qualtrics, emphasized the significance of this collaboration, stating, “Today’s leading companies make every connection count with their customers and employees, and AI agents are a leap forward in what’s possible with experience management. This collaboration – which combines Qualtrics’ deep human understanding with Stanford’s clinical and operational leadership – is a pivotal moment for the healthcare industry that will elevate how providers manage and deliver their patient and caregiver experience at unprecedented scale.”
David Entwistle, President and CEO of Stanford Health Care, highlighted the focus on trust and patient-centered care. “Trust is built when patients feel truly seen, heard, and cared for,” said Entwistle. “By developing AI that supports our teams and aligns with the way we deliver care, we can protect the time and attention that positively fuels the provider-patient relationship, while meeting people’s needs in the moment, every time.”
The AI agents are poised to address some of healthcare’s most complex and high-impact challenges by integrating unified patient and operational data. Operating under human supervision, these agents will perform critical functions such as:
Predicting Patient No-Shows: Identifying patients likely to miss appointments due to barriers like transportation and proactively arranging rides or telehealth services.
Addressing Language Barriers: Flagging language discordance and connecting patients with bilingual staff or interpreters, while also tailoring patient education materials to specific language and cultural needs.
Detecting Prescription Delays: Identifying delays in prescription fulfillment post-discharge, initiating prior authorization workflows, and expediting medication delivery.
Resolving Conflicting Instructions: Pinpointing and ameliorating conflicting care instructions to ensure patients receive cohesive and aligned guidance across their care journey.
Connecting to Social Resources: Linking patients to vital social determinants of health services, including housing and transportation assistance.
Also Read:
- Oracle Revolutionizes Healthcare with Advanced AI-Powered Electronic Health Records System
- EverAfter Unveils AI Agents to Revolutionize Customer Success with Real-Time Intelligence
This expanded partnership builds on a foundation established in 2021, when Stanford Health Care first began utilizing Qualtrics technology to integrate patient and care team feedback. The new AI agents combine industry-specific experience data with operational, clinical, and communications data to deliver proactive, empathetic interventions. Alpa Vyas, SVP and Chief Patient Experience and Operational Performance Officer at Stanford Health Care, underscored the precision aspect: “The future of the patient experience is precision – knowing not just what a patient needs, but when and how to act on it.” The solution has been proven in academic medical center settings and is designed for seamless integration with Electronic Health Record (EHR) systems, ensuring scalability to other health systems.
