TLDR: Qatar Islamic Bank (QIB) has received 17 prestigious accolades at Global Finance’s 2025 Digital Bank, AI & Innovation Awards. The awards recognize QIB’s leadership in digital transformation and its advanced integration of artificial intelligence across consumer and corporate banking services, including personalized financial advice, fraud detection, and process automation, aligning with Qatar National Vision 2030.
Qatar Islamic Bank (QIB), a prominent digital banking leader in the country, has achieved a significant milestone by securing 17 prestigious awards at Global Finance’s 2025 Digital Bank, AI & Innovation Awards. These accolades underscore QIB’s unwavering commitment to innovation and digitization across its diverse banking operations.
The recognition spans various categories, including global, regional, and local distinctions in corporate, consumer, AI, and innovation. A highlight of the awards ceremony, held recently in London, was QIB being named the ‘Best Personalised Financial Advice Consumer Banking in the World’ within the Global AI in Finance Awards category. This particular honor acknowledges QIB’s pioneering role in AI-driven banking innovation, both within the region and globally.
Further solidifying its position, QIB also garnered four additional awards: ‘Best Consumer Bank in AI’ and ‘Best Personalised Financial Advice,’ both for Qatar and the Middle East. These awards specifically commend QIB’s sophisticated AI capabilities, which are instrumental in delivering secure, intelligent, and customer-centric financial services.
QIB’s strategic focus on artificial intelligence is central to its mission of providing smarter, more intuitive digital experiences. The bank has systematically integrated AI across its operations to proactively anticipate customer needs, elevate service quality, and foster sustainable growth. Beyond mere personalization, QIB’s AI strategy encompasses critical areas such as fraud detection, process automation, and digital onboarding. These integrations have led to substantial improvements in operational efficiency, enhanced security protocols, and a reduced reliance on traditional, paper-based workflows.
These advancements are a testament to QIB’s dedication to responsible AI innovation, which is in direct alignment with the overarching objectives of Qatar National Vision 2030.
In the Consumer Banking segment, QIB was also celebrated as the ‘Most Innovative Digital Bank’ in both Qatar and the Middle East, ‘Best in Lending’ in Qatar, and ‘Best Online Product Offerings’ in Qatar. These recognitions affirm the bank’s consistent efforts to boost customer engagement and satisfaction through exceptional service and pioneering digital solutions.
Mr. Bassel Gamal, QIB’s Group CEO, commented on the achievement, stating, “These awards affirm our vision to position AI as a cornerstone of QIB’s future. We are leveraging artificial intelligence to enhance customer experiences today while building the foundation for a truly intelligent bank that can anticipate needs, drive innovation, and deliver sustainable value for years to come. Our commitment to responsible and forward-thinking AI adoption ensures QIB remains at the forefront of digital banking, supporting Qatar’s ambitions for a knowledge-based economy.”
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One of QIB’s notable AI implementations is the ‘Next Best Offer (NBO)’ recommendation engine embedded within its Mobile App. Built on advanced deep learning algorithms, NBO provides timely and relevant product suggestions and financial advice tailored to each customer’s profile, enriching their banking experience and supporting better financial decision-making. Furthermore, QIB has transformed its corporate and institutional banking, now delivering over 90% of services digitally, including AI-based financing, and achieving over 30% cost savings through automation and reduced reliance on branches.
