TLDR: Onix, a prominent provider of data, cloud, and AI solutions, has acquired the professional services unit of UJET, a cloud-native Contact Center as a Service (CCaaS) provider. This strategic move aims to integrate AI agents and Agentspace into customer service operations, enhancing Onix’s position as a key Google Cloud partner for AI-driven customer engagement.
NEW YORK – July 28, 2025 – Onix, a leading provider of data, cloud, and artificial intelligence solutions, and a 16-time Google Cloud Partner of the Year, today announced the acquisition of the professional services business unit of UJET. UJET is recognized as a cloud-native Contact Center as a Service (CCaaS) software provider, with its platform built entirely on Google Cloud and deeply integrated with Google’s Customer Engagement AI Suite (CES).
This strategic acquisition is set to significantly strengthen Onix’s capabilities in delivering next-generation, AI-driven customer engagement solutions and accelerating the modernization of enterprise contact centers. By integrating UJET’s professional services team, Onix gains unparalleled expertise in deploying CES solutions globally, enabling rapid scaling and transformative outcomes for some of the world’s most complex and high-volume contact centers.
The integration will combine UJET’s CCaaS functionalities with Onix’s proprietary intellectual property, Agentic AI solutions, and Agentspace across more than 10 industries. This combined offering is designed to empower customers to deploy intelligent applications that promise higher return on investment (ROI) and lower total cost of ownership (TCO) in customer service operations. Furthermore, it aims to improve overall customer experience and accelerate broader AI enablement initiatives within organizations.
Sanjay Singh, CEO of Onix, commented on the acquisition, stating, ‘Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud. We’ve been at the forefront of agentic AI-driven customer service transformation. With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to delivering cutting-edge solutions.’
Vasili Triant, CEO of UJET, added, ‘To meet the growing demand for our platform and stay focused on our software innovation roadmap, we’re partnering with Onix to scale our professional services operations. Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on.’
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Onix has been recognized as the 2025 Google Cloud Partner of the Year in Data & Analytics and industry solutions – Telecommunications, further solidifying its standing in the cloud and AI landscape.
