TLDR: Omilia, a leader in enterprise conversational AI, has appointed Marios Fakiolas as its new Chief Technology Officer. Fakiolas, returning to Omilia after founding an AI-focused tech firm, will lead the company’s transition into an AI-first organization, focusing on agentic systems, cloud-native architecture, GenAI integration, and AI for customer service.
ATHENS, Greece – Omilia, a global leader in enterprise conversational AI, has announced the appointment of Marios Fakiolas as its new Chief Technology Officer (CTO). This strategic move aims to accelerate the company’s technological innovation and solidify its transformation into an AI-first organization.
Fakiolas brings over two decades of experience spanning defense, software engineering, enterprise software, and AI startups. He previously held senior technical roles at Omilia starting in 2017, where he was instrumental in developing the company’s early voice-first AI capabilities. In 2021, Fakiolas founded HelloWorld PC, a boutique tech firm specializing in AI and modern engineering practices, which he scaled into a recognized innovation partner delivering next-generation AI solutions across various sectors.
His return to Omilia comes at a crucial time for the evolution of conversational AI. Fakiolas expressed his enthusiasm, stating, “I’m thrilled to return to Omilia at an exciting moment in the evolution of Conversational AI. We are moving beyond bots into intelligent, agentic systems that understand context, adapt in real time, and deliver real business outcomes. My mission is to drive the agentic transformation of our products, reimagine our platform architecture, and empower our teams to innovate fearlessly. Together, we’ll redefine what enterprise-grade AI can achieve.”
Reporting directly to Dimiris Vassos, Omilia’s Chief Executive Officer and Co-founder, Fakiolas will play a pivotal role in shaping the company’s end-to-end product vision and strategy. Vassos commented on the appointment, saying, “Marios is a visionary thinker with battle-tested engineering leadership and a relentless focus on customer impact. His previous work with AI-native architectures and proven ability to scale high-performance teams positions him well to lead us into the next era of Conversational AI. I’m excited to partner with Marios as we reshape the future.”
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Under Fakiolas’s leadership, Omilia’s technology roadmap will focus on four core pillars: AI-driven engineering, cloud-native data flywheel architecture, end-to-end Generative AI (GenAI) integration, and Agentic AI for Customer Service. This strategic direction underscores Omilia’s commitment to maintaining its position at the forefront of enterprise AI innovation, with a strong emphasis on trust, scalability, and delivering tangible business value. Omilia is recognized as a global standard for AI-driven customer service transformation.
