TLDR: Monta, a leading EV charging platform, has launched its AI-powered Network Operation Centre (NOC) Agent on September 23, 2025. This innovative feature is designed to significantly improve the reliability of electric vehicle chargers by automating troubleshooting, identifying root causes of issues, and suggesting rapid fixes. The company reports impressive early results, including one operator boosting their charging success rate from 31.2% to 98.3% in just 25 seconds of analysis.
Copenhagen, Denmark – September 23, 2025 – Monta, a prominent platform in the electric vehicle (EV) charging sector, today announced the release of its AI-powered Network Operation Centre (NOC) Agent. This groundbreaking artificial intelligence feature is set to revolutionize the operational efficiency and reliability of EV charging networks globally.
The NOC Agent is engineered to address one of the most critical challenges in the EV ecosystem: charger downtime and operational complexities. By leveraging advanced AI, the system can swiftly pinpoint the root causes of charger issues, provide clear evidence, and recommend precise solutions, drastically reducing the time and effort traditionally required for troubleshooting.
According to Monta, the impact of the NOC Agent is already evident. A charge point operator (CPO) in the United States reportedly saw a dramatic improvement in their DC charger success rate, soaring from 31.2% to an impressive 98.3% after just 25 seconds of analysis by the NOC Agent. This data underscores the agent’s capability to transform network management and enhance the user experience for EV drivers.
Casper Rasmussen, CEO and co-founder at Monta, emphasized the company’s proactive approach to AI deployment. “The industry is excited about AI but still figuring it out, and some actors fear AI is too complex to implement,” Rasmussen stated. “At Monta, we’re not experimenting – we’re deploying. With our AI Agent and our data backbone, we’re proving how AI makes networks smarter and easier to operate every day.” He added, “This will transform the industry: small teams running thousands of chargers at higher quality than ever before. The time to prepare is now. Troubleshooting used to mean long nights with engineers digging through endless logs. With the NOC Agent, those hours turn into seconds. It’s not just about fixing chargers faster – it’s about redefining what operational excellence looks like in EV charging.”
The new feature is designed for ease of use, combining sophisticated AI algorithms with a straightforward user interface. Operators only need a charger session ID to gain instant, actionable insights, eliminating the need for significant IT investment or extensive training. This approach lowers the barrier for CPOs to adopt advanced automation technologies.
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Monta’s AI infrastructure is deeply integrated across its platform, which currently connects 220,000 charge points, manages three million monthly charging sessions, and handles approximately 14,000 monthly support requests. The AI models continuously learn from every interaction, firmware update, and charging session, ensuring the platform becomes increasingly effective and reliable over time. The company also highlighted that its AI solutions already resolve 75% of customer support tickets before they reach a human agent, demonstrating the widespread impact of AI within their operations.
