TLDR: Infinitus and IBM Consulting have announced a new collaboration to significantly expand the application of agentic AI within specialty pharmacy and broader healthcare entities. This strategic partnership aims to streamline complex administrative and clinical conversations, accelerating patient access to critical therapies and enhancing long-term adherence.
Infinitus and IBM Consulting have officially unveiled a new partnership designed to integrate and scale agentic AI solutions across specialty pharmacy and other vital healthcare sectors. This collaboration is set to revolutionize patient care by leveraging IBM’s extensive expertise to streamline intricate administrative and clinical workflows, ultimately ensuring patients receive therapy faster and maintain adherence over time.
The core objective of this partnership is to create a more personalized and efficient experience for patients, clinicians, and support teams. By embedding agentic AI into specialty pharmacy operations, Infinitus aims to tackle time-consuming tasks that often delay patient access to medication.
Early successes highlight the transformative potential of this initiative. A leading specialty pharmacy, for instance, has already reported a dramatic reduction in the time required for critical tasks such as benefit verification and prior authorization follow-ups. These processes, which traditionally spanned several days, can now be completed in a mere few hours. In the first half of 2025 alone, Infinitus successfully managed over 60,000 such tasks for this partner. Each benefit verification call, specifically, resulted in an average saving of 29 minutes for the specialty pharmacy’s staff, time that would otherwise have been spent in direct communication or on hold with payor agents.
“Our collaboration with IBM Consulting is a pivotal step towards a future where AI empowers healthcare providers to deliver more efficient, secure, and patient-centric care,” stated a representative from Infinitus, emphasizing the commitment to innovation in the healthcare landscape. The partnership is built on a foundation of delivering a robust model that adheres to the stringent demands of the healthcare industry, with paramount importance placed on quality, security, and compliance.
Through this joint effort, Infinitus and IBM Consulting are actively assisting specialty pharmacies to:
* Significantly reduce cycle times for prior authorizations and benefit verifications.
* Ensure patients gain expedited access to necessary therapies and financial assistance programs.
* Foster trust within the healthcare ecosystem by deploying reliable and secure AI technologies.
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This alliance underscores a shared vision to harness advanced AI capabilities to not only optimize operational efficiencies but also to profoundly improve patient outcomes by removing existing barriers to care.
