TLDR: Inbenta, a leader in AI-powered customer experience and enterprise automation, has been recognized with the prestigious 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year. The award highlights Inbenta’s commitment to leveraging scalable AI solutions for digital transformation in customer success, validating their approach to building AI-driven, auditable, and customer-centric systems.
DALLAS, September 26, 2025 – Inbenta, a pioneering force in AI-powered customer experience applications and enterprise automation, proudly announced today that it has been awarded the distinguished 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year. This accolade, presented by the Technology & Services Industry Association (TSIA), is one of the most esteemed honors within the technology and services sector, celebrating organizations that demonstrate exceptional innovation, customer excellence, and impactful results.
TSIA’s selection of Inbenta underscores the company’s significant contributions to driving digital transformation in customer success through its scalable AI solutions. The award specifically acknowledges Inbenta’s ability to develop and implement AI-driven, auditable, and customer-centric systems that deliver tangible value to businesses worldwide.
Melissa Solis, CEO of Inbenta, expressed her enthusiasm regarding the recognition. “Inbenta has always believed that customer success should be both strategic and scalable,” Solis stated. “This award validates our approach: building AI-driven, auditable, and customer-centric systems that deliver real value.” Her comments highlight the company’s foundational philosophy in developing its advanced AI platform.
Inbenta’s enterprise AI platform is designed to provide personalized, omnichannel support around the clock, utilizing AI Agents to automate interactions. This automation frees human workforces to concentrate on higher-value initiatives, ultimately enhancing engagement, reducing operational costs, and boosting overall customer satisfaction. The company boasts an impressive global footprint, with deployments in over 100 languages across diverse sectors including financial services, e-commerce, government, insurance, technology, healthcare, and travel. Annually, Inbenta’s platform processes more than 2 billion customer interactions.
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The 2025 STAR Award recipients are slated to be celebrated during the TSIA World ENVISION conference, scheduled to take place in Las Vegas from October 20–22. During this event, Inbenta CEO Melissa Solis, alongside CTO Merlin Bise – who recently received the Tech Titans Emerging Company CIO/CTO Award – will lead dedicated sessions focusing on AI strategy in business, further cementing Inbenta’s role as a thought leader in the AI and customer success landscape.
