TLDR: HCLTech is actively pursuing generative AI (GenAI) driven transformations across various sectors, focusing on improving customer experience. While a specific news report detailing a GenAI-led transformation in the Middle East on July 25, 2025, was not directly found, HCLTech has demonstrated a strong commitment to AI and GenAI through strategic partnerships, solution development, and industry recognition, all aimed at delivering enhanced customer value.
HCLTech is at the forefront of leveraging generative AI (GenAI) to revolutionize customer experience and drive digital transformation across its global operations. The company’s strategic focus on AI is evident through its various initiatives and partnerships, although a specific news article detailing a GenAI-led transformation in the Middle East on July 25, 2025, was not directly discoverable through the provided URL or subsequent internet searches.
HCLTech’s commitment to AI and GenAI is highlighted by its recognition as the 2025 Global Alliances AI Partner of the Year by Dell Technologies. This award acknowledges HCLTech’s deep expertise in AI, its comprehensive innovation capabilities, and the success of its collaboration with Dell. Anand Swamy, EVP, Head of Tech and ISV Ecosystems at HCLTech, stated that these recognitions ‘speak to the power of partnership in driving AI-led transformation,’ emphasizing their joint efforts in building scalable GenAI solutions and accelerating business outcomes for clients in an AI-first world.
The company has launched a suite of AI-driven solutions in collaboration with partners, including Hybrid Cloud-as-a-Service, private GenAI deployments, SAP Transformation, Experience-as-a-Service, and Intelligent Operations at the Edge. A notable example of their AI-led transformation includes the comprehensive overhaul of port operations for a major marine terminal operator, leading to improved efficiency, safety, and decision-making.
Furthermore, HCLTech has been recognized as a Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Managed Network Services, Worldwide. The company received the highest customer rating (4.7 out of 5) and the highest number of reviews (45) among all service providers in the report, with 92% of customers willing to recommend HCLTech. Jagadeshwar Gattu, President of Digital Foundation Services at HCLTech, noted that ‘By adopting AI and GenAI, we are driving next-gen automation and transformations for our customers to enhance a seamless total experience.’
HCLTech’s approach to GenAI is holistic, emphasizing data strategy, security, and sustainability. Prabhakar Appana, SVP and Head of AWS Ecosystem at HCLTech, highlighted the importance of a robust data strategy, stating that ‘if you don’t have the right data no matter you drive generative AI the output is going to be the same.’ The company’s flagship offerings, including AI Force, AI Foundry, AI Labs, and AI Engineering, have seen substantial adoption, with AI Labs delivering 500 AI and GenAI engagements for 400 clients in FY25.
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While a specific announcement for the Middle East on the given date was not found, HCLTech’s broader strategy and recent achievements demonstrate a clear and ongoing commitment to leveraging GenAI for significant advancements in customer experience across various industries globally.
