TLDR: The General Services Administration (GSA) is exploring the expansion of its internal artificial intelligence chatbot, GSAi, for use by other federal agencies. This initiative, announced by GSA’s Chief AI Officer and Data Officer Zach Whitman, aims to streamline government access to AI tools and improve workflow efficiency across various agencies.
The General Services Administration (GSA) is actively working on making its internal artificial intelligence (AI) chatbot, GSAi, available for broader use across the federal government. This strategic move, detailed by Zach Whitman, the GSA’s Chief AI Officer and Data Officer, during a speech at the Digital Government Institute’s annual convention in Washington, D.C., marks the ‘next iteration’ of the GSAi platform. The initiative aligns with the Trump administration’s broader goal of streamlining government access to AI technologies.
GSAi was initially launched internally in March 2025, following an extensive research and development phase. This process included the involvement of an AI safety team that rigorously evaluated various major AI vendors. Similar to other publicly available AI chatbots, GSAi was designed to respond to user prompts and assist with fundamental tasks, aiming to enhance workflow efficiency within the agency. The platform provides users with access to multiple AI models, including those from prominent providers such as OpenAI, Anthropic, and Google.
Whitman emphasized that this expansion envisions a ‘tenant-based model’ where other agencies can utilize GSAi in an isolated environment, tailored to their specific needs. He noted that the GSA has dedicated significant effort to addressing its own operational challenges, including making informed buying decisions for AI models, assessing their effectiveness, and categorizing associated risks and safety concerns. Whitman stated, ‘Every single agency that we’ve talked to has the same exact problem set,’ highlighting the shared challenges across government entities regarding AI adoption.
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The integration of GSAi into other agencies’ AI tools has been a topic of discussion at recent meetings of the Chief AI Officer (CAIO) Council. Potential concerns raised include safeguarding individual agencies’ data and maintaining robust security protocols. According to Whitman, the primary objective at GSA is to ‘make sure that agencies have an opportunity to try out these different models and make an informed decision based on our evaluation work and our practical experience.’ He acknowledged that not all AI tools will be suitable for every agency, underscoring the importance of providing access to a diverse marketplace of tools to facilitate informed decision-making.
