TLDR: Duck Creek Technologies has been recognized with a 2025 IDC FinTech Real Results Award in the Insurance Transformation category for its significant work with HDFC ERGO General Insurance Company. The award highlights Duck Creek’s measurable impact on HDFC ERGO’s digital transformation, including the implementation of an AI-enabled, real-time policy issuance system.
BOSTON, October 22, 2025 – Duck Creek Technologies, a leading global provider of intelligent solutions for the property and casualty (P&C) and general insurance industry, proudly announced today its recognition as a co-winner in the 2025 IDC FinTech Real Results Awards. The company received the accolade in the highly competitive Insurance Transformation category, specifically for its impactful collaboration with HDFC ERGO General Insurance Company, India’s premier private sector general insurer.
The IDC FinTech Real Results program is designed to honor technology providers that have delivered demonstrable business outcomes for financial institutions. Duck Creek’s submission stood out among a global pool of entries, with judges commending the project’s quantifiable impact and strategic value in HDFC ERGO’s ongoing transformation journey.
Christian Erickson, Managing Director APAC at Duck Creek Technologies, expressed his pride in the achievement, stating, “Being recognized by IDC for our work with HDFC ERGO is a proud moment for Duck Creek. This award reflects our commitment to helping insurers modernize their operations, deliver exceptional customer experiences, and drive innovation at scale. We’re honored to be part of HDFC ERGO’s transformation story.”
HDFC ERGO embarked on this strategic partnership with Duck Creek to streamline its core operations, enhance customer engagement, and accelerate product innovation. By leveraging Duck Creek’s advanced SaaS-based platform, HDFC ERGO successfully modernized its policy administration and underwriting processes. This modernization led to a significant reduction in time-to-market for new products and a marked improvement in service delivery across various digital channels.
Sriram Naganathan, President and Chief Technology Officer at HDFC ERGO General Insurance, also commented on the collaboration: “Our collaboration with Duck Creek has been instrumental in delivering faster services to our customers. Their technology and expertise enabled us to achieve real, measurable outcomes that position us for long-term success. We’re thrilled to see this collaboration being recognized by IDC.”
Notably, HDFC ERGO, a company transitioning from a ‘digital-first’ to an ‘AI-first’ approach, utilized Duck Creek’s low-code, highly configurable platform to develop a pioneering AI-enabled, real-time policy issuance system. This innovative system has transformed the end-to-end process for its Health and Fire lines of business, marking a significant milestone in the Indian insurance landscape. The Insurance Regulatory and Development Authority of India (IRDAI) actively encourages insurers to develop agile and customer-centric products to foster insurance inclusion across the country.
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Duck Creek Technologies positions itself as the platform upon which modern insurance systems are built, empowering the industry to harness the power of the cloud for agile, intelligent, and evergreen operations. The company emphasizes authenticity, purpose, and transparency as core values, aiming to ensure insurance is accessible to individuals and businesses when, where, and how they need it most.
