TLDR: Commonwealth Bank of Australia (CBA) has been recognized as one of the top four banks globally for its artificial intelligence maturity in the 2025 Evident AI Index, also leading the Asia-Pacific region. The bank’s rise from fifth place in 2024 reflects its significant investment in responsible AI, strategic partnerships with leading AI firms like OpenAI and Anthropic, and a strong focus on talent development and customer-centric innovation.
Commonwealth Bank of Australia (CBA) has achieved a significant milestone, being named among the world’s top four banks for artificial intelligence (AI) maturity in the prestigious 2025 Evident AI Index. This recognition also positions CBA as the leading bank in the Asia-Pacific region for its advancements in AI. The announcement highlights the bank’s sustained commitment to integrating responsible AI across its operations to deliver enhanced customer experiences and operational efficiencies.
The 2025 Evident AI Index, an independent benchmark, evaluates 50 global banks across key pillars including Talent, Innovation, Leadership, and Transparency. CommBank’s impressive performance saw it rank #1 globally in both Talent Development and Responsible AI Leadership, alongside several other leading institutions. This marks a notable improvement from its #5 global ranking in 2024, underscoring the bank’s accelerated progress and strategic investments in the AI domain.
Gavin Munroe, CommBank Group Chief Information Officer, expressed pride in the achievement, stating, “We’re proud to be recognised as a global leader among banks in AI. This reflects the incredible work of our teams across the bank who are applying AI to deliver responsible, more personalised and intuitive experiences for our customers.” He further emphasized, “Our partnerships, platforms and people are the foundation of our AI strategy, and we’re focused on scaling our AI capability responsibly.”
Alexandra Mousavizadeh, Co-CEO and Co-Founder of Evident, commented on CommBank’s consistent performance, noting, “CommBank defends its top five position in the Evident AI Index by improving its performance in Talent and Transparency in the face of unprecedented competition.”
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Over the past year, CommBank has significantly bolstered its AI leadership through a series of strategic initiatives. These include becoming the first Australian company to forge a strategic partnership with OpenAI and expanding its collaboration with Anthropic to explore safe and scalable generative AI solutions. In customer-facing innovation, the bank announced a partnership with cyber-intelligence firm Apate.ai to leverage near real-time scam intelligence, enhancing protection for Australians. Furthermore, in March 2025, CBA established the CommBank Seattle Tech Hub to foster collaboration with global partners and rolled out AI-powered engineering tools to boost developer productivity and capability across the organization. The bank’s overarching strategy is to build ‘tomorrow’s bank today,’ with technology and AI at its core, ensuring better outcomes for customers, communities, and the Australian economy while maintaining trust and safety.
