TLDR: Capgemini has been distinguished as a Market Leader in the HFS Horizons Insurance Services 2025 report, acknowledging its exceptional ability to support clients with innovative insurance solutions, drive value, and leverage advanced technologies, including generative AI. The recognition highlights Capgemini’s comprehensive capabilities, deep domain expertise, and global delivery model in transforming the insurance sector.
Capgemini, a global leader in business and technology transformation, has announced its recognition as a Market Leader in the prestigious HFS Horizons Insurance Services 2025 report. This significant accolade underscores Capgemini’s effectiveness in empowering its clients within the insurance sector to adopt cutting-edge solutions, foster innovation, and achieve tangible business value.
The HFS Horizons report is a comprehensive vendor evaluation framework designed by HFS Research to assess the innovation and value potential of service providers across three distinct horizons. Capgemini’s placement as a ‘Market Leader’ signifies its achievement in Horizon 3, which represents the ability to drive a ‘OneEcosystem’ approach, uncovering new sources of value across the entire insurance ecosystem. This goes beyond Horizon 1’s focus on functional transformation (cost reduction, efficiency) and Horizon 2’s ‘OneOffice’ mindset (enhancing customer and intermediary experiences through digital transformation).
The study meticulously examines provider strengths across the entire insurance services spectrum, analyzing various factors to understand the purpose, approach, execution, and impact of their offerings. Capgemini’s leadership position is attributed to several key strengths:
End-to-End Capabilities: Capgemini delivers complete, holistic solutions, guiding clients from initial vision definition (‘North Star’) through to the final operating model, technology stack, and operational implementation.
Business-Focused, Domain-Led Expertise: The company emphasizes deep insurance domain knowledge across its teams, fostered through continuous training, certifications, and thought leadership, which drives innovation in collaboration with clients.
Globally Connected and Scalable Delivery Model: Leveraging its extensive global footprint and experienced leadership, including former CIOs, Capgemini seamlessly integrates regional insights and expertise, contributing to success in diverse markets such as the US and Japan.
Client and Partner Kudos: Capgemini has a strong track record of supporting global bank transformations, focusing on design, integration, implementation, and operations.
Hridika Biswas, Associate Practice Leader at HFS Research, commented on Capgemini’s distinction, stating, “Capgemini’s strength lies in how it translates transformation vision into enterprise execution. By combining deep insurance know-how with bold GenAI plays and modular IP, it’s enabling insurers to move beyond operational efficiency and toward ecosystem level impact.” This highlights the critical role of advanced technologies in Capgemini’s strategy.
Capgemini’s broader capabilities, including its market-leading expertise in AI, generative AI, cloud, and data, further fuel its end-to-end services and solutions, from strategy and design to engineering. With a strong heritage spanning over 55 years, Capgemini continues to be a trusted partner for clients, unlocking the value of technology to address complex business needs and accelerate their dual transition to a digital and sustainable world. The Group reported global revenues of €22.1 billion in 2024, underscoring its significant presence and impact in the industry.
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This recognition solidifies Capgemini’s position as a transformative force in the insurance services landscape, continually redefining excellence and setting new benchmarks for the industry through strategic focus on domain expertise, global integration, and innovation-driven leadership.
