TLDR: Bank Mandiri has been recognized with the Cloudera APAC Data Impact Award 2025 in the “Analytics, Machine Learning, and AI Advantages” category. This award highlights the bank’s innovative use of artificial intelligence and digital strategies to enhance customer experience, improve efficiency, and drive sustainable economic growth in Indonesia. The success is underpinned by the strong performance of its digital platforms, Livin’ by Mandiri and Kopra by Mandiri.
JAKARTA – Bank Mandiri continues to solidify its position as a leader in digital transformation within the banking sector, delivering innovative and reliable technology-based services. The bank, publicly traded under the ticker BMRI, has successfully introduced breakthroughs that not only enrich customer experiences but also foster sustainable economic growth in Indonesia through integrated digital strategies and the utilization of artificial intelligence (AI) technology. This achievement further strengthens Bank Mandiri’s standing in both the regional and global banking industries.
Bank Mandiri proudly received the Cloudera APAC Data Impact Award (DIA) 2025 in the “Analytics, Machine Learning, and AI Advantages” category. Kurnia Sofia Rosyada, SVP Enterprise Data Analytics at Bank Mandiri, emphasized that the bank consistently leverages data analytics and AI technology to elevate customer services. This commitment translates into more personalized products, heightened operational efficiency, and accelerated adoption of digital services.
Cloudera, an American technology firm, specializes in providing a hybrid cloud-based data platform for managing big data across diverse industries. The annual Cloudera Data Impact Awards, now in its second decade, celebrates organizations that demonstrate innovative and impactful use of its platform. This particular accolade serves as international recognition for pioneers in data-driven innovation, including major banking institutions across the Asia Pacific region.
“This award is tangible proof of the synergy of digital strategy and AI technology adoption at Bank Mandiri,” stated Kurnia in an official release on Thursday, August 21, 2025. “We are committed to presenting innovative services that not only add value for customers but also strengthen financial inclusion and support the national economy.”
The bank’s success is significantly bolstered by the robust performance of its SuperApp Livin’ by Mandiri, which recorded a 24% annual user growth, reaching 31.6 million users by May 2025. During the same period, this flagship SuperApp processed 1.83 billion transactions, marking a 26% increase in frequency, with a transaction value rising 12% to Rp 1,744 trillion.
Furthermore, Kopra by Mandiri demonstrated impressive growth, with its transaction volume surging 13% year-on-year to 583 million transactions, and its transaction value increasing 19% year-on-year to exceed Rp 10,000 trillion by May 2025. The Livin’ Merchant platform also gained significant traction among business actors, with registered users growing 13% year-on-year to 2.7 million.
Bank Mandiri’s achievements in digital transformation align with the spirit of the 80th Republic of Indonesia Independence Day, themed “United, Sovereign, Prosperous People, Advanced Indonesia.” The bank positions itself as a strategic partner to the government and society, offering comprehensive digital banking services to accelerate Indonesia’s economic transformation.
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Looking ahead, Bank Mandiri is committed to continuously driving innovation and enhancing services for its customers, while also expanding financial inclusion across the nation. Through a responsive and solution-oriented approach, Bank Mandiri remains optimistic about sustaining its growth momentum and reinforcing its contribution to the national financial system.
