TLDR: AudioCodes has launched ‘AI Agents,’ a new module for its Live Hub Voice Communications Platform as a Service (CPaaS). This innovation allows enterprises to integrate and deploy large language model (LLM)-powered voice bots into their existing telephony and customer engagement systems, aiming to reduce operational costs, improve customer satisfaction, and provide 24/7 service.
OR YEHUDA, Israel – September 17, 2025 – AudioCodes (NASDAQ: AUDC), a prominent provider of voice, contact center, and conversational AI solutions for enterprises, today announced a significant expansion of its Voice Communications Platform as a Service (CPaaS) offering with the introduction of the ‘AI Agents’ module for its Live Hub platform. This new module is designed to empower businesses to seamlessly build, integrate, and operate sophisticated LLM-powered voice bots within their current telephony and customer engagement infrastructures.
Live Hub, AudioCodes’ comprehensive voice CPaaS, already serves as a unified cloud platform consolidating various applications such as Conversational IVR, Voice AI, Agent Assist, and real-time translation. The addition of AI Agents further enhances this ecosystem by enabling the creation and deployment of advanced voice bots capable of natural conversations.
The AI Agents module boasts several key features, including natural LLM-powered conversational capabilities, secure API integration for robust authentication and data access, and modular workflow orchestration. These functionalities are engineered to manage complex customer journeys, including intelligent handoffs to live agents when necessary.
This strategic move by AudioCodes directly addresses the escalating challenges faced by contact centers globally, such as rising operational costs, staffing shortages, and increasing customer expectations. By automating routine calls and offering instant multilingual service, the AI Agents module is set to reshape the economics of customer support. It also augments live agents in real-time, leading to improved customer satisfaction and faster resolution times.
Shabtai Adlersberg, President & CEO of AudioCodes, emphasized the strategic importance of this development, stating, “Voice AI is becoming a material growth engine for AudioCodes. Live Hub has already proven that enterprises want a single, open platform to modernize customer interactions on the systems they run today. With the introduction of AI Agents, we’re deepening that value, accelerating the deployment of high-quality voice automation, at scale, while preserving governance and protecting prior investments. We believe this expansion meaningfully strengthens our Voice AI line of business and positions AudioCodes for the next phase of growth.”
The system is engineered for broad compatibility, integrating with enterprises’ existing communication infrastructure, including SIP trunks, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) platforms, on-premises telephony systems, WhatsApp, and WebRTC. This ensures that businesses can leverage Voice AI without necessitating a complete overhaul of their current investments.
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AudioCodes, an Israel-based company, reported $243 million in annual revenue with a robust 65% gross margin, according to InvestingPro analysis. The AI Agents module is available immediately to both new and existing Live Hub customers, marking a significant step forward in conversational AI for enterprise customer engagement.
