TLDR: Engati.ai, a prominent provider of AI-powered sales and growth acceleration solutions, has been awarded the ‘AI Innovation Partner of the Year’ at the Future of Insurance Summit & Awards 2025. This recognition highlights their pioneering work in leveraging Agentic AI, Generative AI, and automation to revolutionize customer engagement within the insurance sector.
Engati.ai, a leading innovator in AI-powered sales and growth acceleration solutions, has been distinguished with the ‘AI Innovation Partner of the Year’ award at the prestigious Future of Insurance Summit & Awards 2025. This accolade underscores Engati’s significant contributions to transforming how insurance providers engage, nurture, and convert customers through secure, compliant, and scalable AI-driven platforms.
The award specifically acknowledges Engati’s groundbreaking application of Agentic AI, Generative AI, and advanced automation technologies. These solutions are designed to enhance customer journeys across various digital touchpoints, including WhatsApp, Voice, Web, and Mobile Apps. Engati’s approach emphasizes a ‘CX-first’ automation strategy, ensuring that their AI agents not only efficiently resolve customer queries but also proactively guide customers with intelligent nudges, timely reminders, and ‘next-best’ actions. This comprehensive strategy has led to tangible benefits for insurers, including faster customer onboarding, reduced drop-off rates, and significantly higher conversion rates.
Further enhancing accessibility and inclusivity, Engati’s multilingual Voice AI capabilities enable human-like interactions in over 30 Indian languages, making insurance services more approachable for a broader customer base across the country. Imtiaz Bellary, MD & Co-founder at Engati, commented on the achievement, stating, “This award validates our mission to make AI not just smart, but impactful for business outcomes.”
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The ‘AI Innovation Partner of the Year’ award is a key component of the Future of Insurance Summit & Awards, an event dedicated to identifying and celebrating firms that are reshaping customer engagement in India’s dynamic insurance sector through innovative, secure, and scalable AI-driven solutions. This latest recognition follows Engati’s earlier distinction in June 2025, when they were named one of ET Now’s Most Innovative Organisations 2025, further solidifying their position as a global leader in AI innovation and enterprise transformation.
