TLDR: EvenUp, a leader in AI for personal injury law, has launched two new products, AI Playbooks and Voice Agent, alongside significant enhancements to its AI Drafts™ suite. These innovations aim to streamline case analysis, improve client communication, and boost efficiency for personal injury law firms, building on EvenUp’s success in generating over $7 billion in claims.
EvenUp, a prominent innovator in artificial intelligence for personal injury (PI) law, announced on July 8, 2025, the release of two groundbreaking products: AI Playbooks and Voice Agent. These new offerings, coupled with substantial upgrades to its existing AI Drafts™ product suite, are set to redefine how PI law firms manage cases and interact with clients. The company, trusted by over 1,500 of the nation’s leading PI firms, including Omega Law Group and Sweet James, leverages the industry’s largest personal injury dataset to power its solutions. EvenUp’s technology has already contributed to generating over $7 billion in claims and unlocking hundreds of millions in previously missed value.
AI Playbooks: Automating Case Analysis for Strategic Decisions
Now integrated into EvenUp’s Claims Intelligence Platform™, AI Playbooks is designed to automate and enhance case analysis at every stage. This tool meticulously reads case files and extracts critical insights upon document upload, enabling firms to make faster, more informed decisions across their entire caseload. Given that staff often manage 80 or more cases simultaneously, AI Playbooks utilizes EvenUp’s specialized AI model system, Piai™, to scan records, identify patterns, and highlight crucial facts. This capability significantly reduces the hours traditionally spent on manual file review, providing up-to-date case analysis.
Key functionalities of AI Playbooks include:
Proactive Case Decisions: Automatically flags issues that could compromise case value, such as liability concerns, prior injuries, or conflicting testimonies.
High-Value Opportunity Identification: Proactively identifies cases with indicators of traumatic brain injury (TBI), commercial defendants, or DUI, allowing firms to prioritize and allocate resources effectively.
Standardized Case Evaluation: Ensures consistent application of firm policies through automated analysis.
Max Schuver, Senior Mass Torts Counsel at Walkup, lauded AI Playbooks, stating, “AI Playbooks is a powerful tool that is transforming how we analyze cases by proactively surfacing the exact criteria we need to assess and compare large inventories of cases. EvenUp reviews vast volumes of documents with striking speed and nuance, backing every finding with clear citations our team can trust. They are delivering the speed, precision, and scale we need to stay ahead.”
Voice Agent: Revolutionizing Client Communication and Data Collection
Currently in Early Access, EvenUp’s Voice Agent is a pioneering conversational AI specifically developed to support PI firms throughout the entire case lifecycle, beginning with care management. This innovative agent, developed in collaboration with leading firms and already in use by select customers, significantly augments staff capacity by managing high-volume, time-consuming client outreach. Unlike traditional tools, Voice Agent “doesn’t just check in—it listens.” It helps firms gauge client sentiment, assess satisfaction with care, and identify any outstanding issues that require follow-up from case managers. EvenUp’s data indicates that at least 17% of cases may exhibit signs of treatment gaps, which Voice Agent aims to address through timely, structured outreach, preventing cases from falling through the cracks.
Jack Bazerkanian, Managing Partner at C&B Law Group, commented on its effectiveness: “The AI voice assistant has seamlessly integrated into our workflow — reaching out to clients, managing appointments, and identifying follow-ups. Many clients don’t even realize they’re speaking with an AI, and it’s already catching details that could have slipped through the cracks. It’s exactly the kind of technology we need to scale personalized support without adding to our team’s workload.”
AI Drafts: Enhanced Efficiency with Latest Updates
Following its launch in May, EvenUp’s AI Drafts suite has received rapid adoption and new feature rollouts. Firms can now instantly update complaints, medical summaries, and responses to interrogatories with one-click regeneration as new records or evidence are added, eliminating manual rewrites. Upcoming features will allow document regeneration by simply uploading prior examples, removing the need for new prompts. Additionally, Enhanced Exhibit Management now consolidates essential functionalities of Microsoft Word and Adobe within The Claims Intelligence Platform, offering precise, page-level control for reordering, extracting, and organizing exhibit pages with drag-and-drop actions, thereby saving time and accelerating preparation for various legal proceedings.
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EvenUp, founded in late 2019 and headquartered in San Francisco, is committed to bridging the justice gap through technology and AI, empowering personal injury lawyers and victims. The company is backed by prominent venture capitalists including Bessemer Venture Partners, Bain Capital Ventures (BCV), Lightspeed, SignalFire, NFX, and DCM.
