TLDR: The University of Rochester Medical Center (URMC) has announced a partnership with Qualified Health to implement its enterprise-wide generative AI platform. This strategic move aims to significantly reduce administrative burdens on clinicians and enhance patient care by automating various business and regulatory workflows within a secure AI environment. The platform will be rolled out across URMC’s extensive patient care network, impacting approximately 32,000 employees, including over 3,000 researchers and 2,000 physicians.
PALO ALTO, Calif. – October 1, 2025 – The University of Rochester Medical Center (URMC) has officially announced its collaboration with Qualified Health to license and deploy the latter’s advanced enterprise-wide generative AI platform. This initiative is designed to measurably alleviate the administrative workload on clinicians, thereby allowing them to dedicate more time to direct patient care and other high-value activities.
Kathleen Fear, Senior Director of Digital Health and Artificial Intelligence at UR Medicine, emphasized the strategic importance of this integration. “We are taking steps to strategically integrate generative AI to help alleviate the burden of repetitive administrative tasks, empowering our clinical and operational teams to devote more time to patient care and other high-value activities,” said Fear. “In doing so, we aim to enhance, not replace, the expertise that defines our organization.”
The Qualified Health platform is a full-stack generative AI solution tailored for the healthcare sector. It incorporates a comprehensive suite of generative AI tools, automated agent development, robust secure access controls, enforceable governance, and real-time performance monitoring. These features are specifically engineered to ensure safe, trustworthy, and person-centered GenAI adoption within a tightly controlled environment.
UR Medicine, recognized as one of New York State’s largest and most comprehensive patient care networks, encompasses eight hospitals, an NCI-designated cancer center, more than 20 urgent care centers, a broad primary care network, and nationally acclaimed schools of medicine, dentistry, and nursing. The new AI platform will be accessible to approximately 32,000 employees, including over 3,000 researchers and 2,000 physicians, facilitating the responsible integration of AI across administrative tasks and workflows.
Dr. Gregg Nicandri, Chief Medical Information Officer for URMC and UR Medicine, highlighted the transformative potential of generative AI in healthcare, contingent on proper implementation. “Generative AI has the potential over time to transform healthcare in a positive way, but only if it’s deployed with the right guardrails,” Nicandri stated.
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This deployment by URMC signifies a unified, network-wide strategy aimed at improving clinician well-being, enhancing the patient experience, accelerating access to treatment, and ultimately creating an environment where patients can benefit from safe and trustworthy AI-driven improvements.
