TLDR: Teneo.ai has launched its Teneo 8 platform, featuring versioned Public APIs that provide enterprises with full-lifecycle control over Agentic AI, from development to deployment and optimization. This innovation aims to enhance AI agent reliability, security, and scalability across various business operations, particularly in contact centers, offering significant cost reductions and improved customer interaction resolution.
Teneo.ai, a leader in enterprise Agentic AI, announced today the release of its groundbreaking Teneo 8 platform, which introduces versioned Public APIs designed to offer complete lifecycle orchestration for AI agents. This strategic launch empowers businesses and developers with unprecedented control over the entire AI agent journey, encompassing building, testing, deploying, analyzing, and optimizing intelligent agents.
The new platform addresses a critical need for robust, enterprise-grade AI solutions, enabling organizations to integrate and govern AI agents across more than 86 languages, with some sources suggesting support for over 100 languages. Teneo 8 emphasizes enterprise-grade security, scalability, and governance throughout the AI development process, ensuring reliability and compliance.
Andreas Wieweg, CTO of Teneo.ai, highlighted the significance of this development, stating, “This launch represents a fundamental shift in enterprise AI.” The platform’s Public API allows for the automation of every stage of the AI agent lifecycle, from initial creation to production monitoring, and can be seamlessly integrated into existing pipelines and observability systems. This means enterprises can now build, test, deploy, and optimize intelligent agents entirely through secure, versioned APIs, eliminating the need for a UI for many operations.
Per Ottosson, CEO of Teneo.ai, further elaborated on the platform’s impact, noting, “Teneo 8 puts AI agents at the center of enterprise automation.” He added, “With Teneo 8, enterprises no longer have to choose between cost savings and customer satisfaction.” The platform leverages a hybrid AI approach, utilizing Large Language Models (LLMs) for tasks requiring creativity while employing deterministic logic for accuracy-critical functions. This combination facilitates scalable, compliant AI agents capable of solving complex customer problems.
Key capabilities of Teneo 8 include an OEM-ready architecture for partners and CCaaS (Contact Center as a Service) vendors, allowing them to embed Teneo within their ecosystems. For contact centers, Teneo 8 promises significant improvements, with claims of achieving 99% understanding of inbound calls and a 91% total call resolution rate. The platform also offers substantial cost efficiencies, with potential reductions of up to 80% in contact center operational costs and up to 98% in Generative AI operations through smart features like prompt adaptation. Integration with leading CCaaS platforms such as Genesys Cloud and Amazon Connect is natively supported.
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Furthermore, Teneo 8 incorporates robust LLM Security and PII (Personally Identifiable Information) Protection, safeguarding against prompt injection and data leaks with built-in detection and redaction capabilities. The introduction of Teneo Copilot also streamlines the creation of new entries and responses, enhancing developer workflow. Teneo 8 and its Public API are available immediately for enterprise customers and partners globally, with comprehensive documentation accessible on Teneo.ai’s platform.
