TLDR: Tata Consultancy Services (TCS) and Kingfisher Plc, a prominent home improvement retailer, have launched a joint ‘Innovation and Automation Office’. This initiative extends their 15-year partnership, focusing on leveraging artificial intelligence (AI) and automation to boost operational efficiency, integrate advanced technologies, and reduce costs across Kingfisher’s extensive retail network in the UK and Europe.
London, UK – October 15, 2025 – Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has announced the expansion of its 15-year strategic partnership with Kingfisher Plc, a leading home improvement company operating over 1,900 stores across seven countries in the UK and Europe. The renewed collaboration marks the establishment of a joint ‘Innovation and Automation Office’, a pivotal step towards driving AI-powered transformation within Kingfisher’s operations.
The new ‘Innovation and Automation Office’ is designed to seamlessly integrate emerging technologies and practices, with a primary focus on deploying automation and artificial intelligence to significantly enhance operational efficiency and reduce operating costs. TCS will introduce a domain-focused application support structure, aligning with Kingfisher’s product and platform approach to accelerate strategic growth.
A core component of this transformation involves the accelerated adoption of AI in IT operations. TCS will build upon the success of its SaaS-based AIOps platform, ignio™, and its generative AI-powered Application Reliability Engineering solution. These advanced technologies are expected to provide actionable insights, enabling predictive and proactive management of Kingfisher’s IT systems.
Dave Haycocks, IT Services Director at Kingfisher, expressed enthusiasm for the expanded partnership, stating, “We are delighted to double down on our commitment with our longstanding partner TCS to drive a more agile and efficient IT operation, to grow our business and help our customers and trade professionals build better homes.”
Shekar Krishnan, Head, Retail – UK, TCS, highlighted the strategic value, commenting, “We are pleased to be the strategic partner in Kingfisher’s continuing digital transformation journey. With the combinatorial power of our Business 4.0™ framework and deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experience, and drive growth.”
Kingfisher operates under various well-known retail banners, including B&Q, Castorama, Brico Dépôt, Screwfix, and TradePoint, making operational optimization and innovation crucial in the competitive retail landscape. TCS has been a key technology partner, contributing to digital engineering, SAP-integration, content management, and business process solutions for the retailer.
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This partnership aligns with TCS’s broader corporate vision to become the ‘world’s largest AI-led technology services company,’ as articulated by CEO and Managing Director K Krithivasan. The company has been actively expanding its AI-driven solutions across various sectors, including a five-year agreement with Weatherford International to streamline operations using AI-led solutions, which has already resulted in a 50% reduction in Weatherford’s total cost of ownership across shared service functions. TCS also recently launched a dedicated AI and Services Transformation Unit, underscoring its deep commitment to artificial intelligence across its global operations.
