TLDR: Smart Spaces has launched ‘Space Agent,’ an agentic AI workplace concierge, personified by ‘Max,’ designed to revolutionize employee engagement and streamline building operations. This interactive AI solution, accessible via text and audio, integrates with Smart Spaces’ smart building OS to automate tasks, provide real-time data, and enhance the overall workplace experience for landlords, facility managers, and employees.
LONDON, September 3, 2025 – Smart Spaces, a leader in smart building technology, today announced the official launch of ‘Space Agent,’ an innovative agentic AI-driven workplace concierge. This new solution, introduced through its friendly persona ‘Max,’ is set to transform how individuals interact with and manage modern commercial office spaces.
Space Agent is designed to be fully interactive, responding to queries and commands via both text and audio. It seamlessly integrates with Smart Spaces’ existing smart building operating system (OS) and employee engagement application, creating a unified and intelligent platform. The core objective of Space Agent is to enhance the employee experience and significantly streamline office operations through intelligent automation.
Dan Drogman, CEO of Smart Spaces, emphasized the strategic importance of this launch, stating, “Space Agent extends and elevates our platform by adding an intelligent, conversational layer that removes complexity and gives time back to users. With Max, we’re delivering a simple, proactive AI-based workplace companion that’s not just about managing buildings – it’s about radically changing how people interact with modern commercial office space today.”
The AI concierge offers a wide array of functionalities to benefit various stakeholders, including landlords, asset managers, facility teams, tenants, and their employees. It can respond to questions in everyday language, automate repetitive tasks, and act in real-time by leveraging its deep integration with numerous building systems controlled by the Smart Spaces OS, such as physical access control, lifts, HVAC, lighting, IoT, visitor management, desk booking, and parking.
Key features of Space Agent include:
Interactive Workplace Assistant: Employees can ask Max to book a desk, reserve a meeting room with colleagues, or secure a parking space, all in real-time.
Smart Facilities Support: Facilities managers can query Max for critical building data and insights, such as weekly office occupancy, reasons for HVAC struggles on specific floors, or daily water usage. Max can also build dashboards, analyze data, and recommend actions to optimize energy use, for example, suggesting ways to cut energy consumption by 10% in three months.
Community and Wellbeing: For new occupants, Max can recommend and book activities like lunchtime running clubs, fostering new connections and enhancing workplace community.
Simplified Customer Service: The system allows for easy raising and management of issues.
Drogman further elaborated on the broader impact of Space Agent, noting, “Buildings that can diagnose, respond and adapt in real-time are cheaper to run, faster to optimize and, perhaps most crucially, easier to lease. Occupiers want tools for their staff to help them engage with their workplace. Landlords want information and control over their facilities. ESG frameworks are demanding and require lots of information. We believe Space Agent will help deliver in all these areas.”
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The initial rollout of Space Agent will commence with selected Smart Spaces clients, with wider availability anticipated to follow. Customers interested in the solution can join a waitlist for future access.
