TLDR: SK Telecom has officially unveiled its “AI Governance Portal,” a new system designed to ensure the reliability and safety of its artificial intelligence services. Based on the company’s “T.H.E. AI” governance principles, the portal implements a dual-stage assessment process involving self-assessments by business teams and rigorous reviews by an AI governance team and a specialized “Red Team.” This initiative aims to enhance ethical responsibility, transparency, and overall trust in AI technology throughout the entire service lifecycle.
SEOUL, South Korea – SK Telecom (SKT) announced on September 2, 2025, the official launch of its “AI Governance Portal,” a strategic move to systematically manage and enhance the reliability and safety of its burgeoning artificial intelligence services. This new portal is built upon SKT’s established AI governance principle, “T.H.E. AI,” which stands for “by Telco” (emphasizing consolidation and trust through telecommunications technology), “for Humanity” (aiming for diversity and inclusion for human welfare), and “with Ethics” (stressing transparency in decision-making and ethical accountability).
The core function of the newly introduced AI Governance Portal is to provide a comprehensive analysis of the risks and opportunities associated with AI services, all guided by the “T.H.E. AI” principles. The assessment process is meticulously structured into two stages to ensure thoroughness and objectivity. Initially, business teams conduct a self-assessment, evaluating their AI services against over 60 checklist items across four critical areas: reliability, diversity and inclusion, decision transparency, and ethical accountability. These checklists are designed to verify compliance with the “T.H.E. AI” development principles.
Following the self-assessment, a second, more in-depth review and evaluation is performed by a dedicated AI governance team and a specialized “Red Team.” This Red Team comprises in-house experts from diverse fields, including technology, services, and governance. Their role is to provide rigorous feedback, identifying technical flaws, potential risk factors, copyright issues, biases in AI responses, and broader governance concerns. Notably, the Red Team conducts stringent evaluations, analyzing vulnerabilities in AI services based on the self-assessment results and demanding corrective measures for any identified potential risks.
SK Telecom emphasized that these diagnostic and evaluation processes are not one-off events but are continuously applied throughout the entire lifecycle of an AI service. This continuous oversight spans from the initial planning, development, and testing phases before launch, through to post-launch operations, incident management, and ongoing improvements, all aimed at ensuring the highest levels of service safety. To facilitate this continuous tracking and management, all assessment results are presented in an easily digestible dashboard format within the portal.
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Jung Jae-hun, Chief Governance Officer (CGO) of SKT, underscored the significance of this initiative, stating, “By launching the AI Governance Portal, we will enhance the trust and safety of AI technology and strengthen our leadership as South Korea’s representative AI company.” He further added, “We will also bolster the ethical responsibility and transparency of AI technology to deliver greater value to our customers.” This portal is a key component of SK Telecom’s broader AI governance framework, which was established in 2024 to support its “AI pyramid strategy” and its ambition to evolve into a Global AI Company. The company had previously introduced an AI code of conduct for its staff in October of the previous year, further solidifying its commitment to responsible AI development and deployment.
