TLDR: Salesforce has announced the general availability of Agentforce 360, a comprehensive AI agent platform designed to enhance human-AI collaboration and redefine enterprise operations. The platform, which has undergone a year of significant development, aims to empower employees and improve customer interactions through autonomous AI agents. While specific details remain limited, the company also appears to have showcased a humanoid robot named ‘Henry,’ likely as a physical embodiment of its Agentforce AI capabilities.
San Francisco, CA – October 17, 2025 – Salesforce, a global leader in CRM and cloud-based software, has officially unveiled Agentforce 360, a groundbreaking AI agent platform poised to revolutionize how businesses operate in the age of artificial intelligence. The announcement, highlighted by eWeek, signifies a major leap in Salesforce’s commitment to integrating advanced AI into enterprise solutions.
Agentforce 360 is the culmination of a year of intensive development and four major releases, transforming Salesforce’s offerings beyond traditional CRM. According to Marc Benioff, Chair and CEO of Salesforce, the company is “entering the age of the Agentic Enterprise – where AI elevates human potential like never before.” The platform is designed to connect humans, AI agents, and data within a single, trusted system, enabling unprecedented intelligence, speed, and efficiency across various business functions.
The platform’s core components include the Agentforce 360 Platform with a new conversational builder, hybrid reasoning for enhanced control and accuracy, and integrated voice capabilities. It leverages Data 360 as a unified data layer, providing AI agents with rich context from unstructured data and analytics. Furthermore, it integrates with Customer 360 Apps, embedding AI agents deeply into sales, service, marketing, and operational processes, and utilizes Slack as a conversational interface for seamless human-agent collaboration.
Salesforce reports significant success with Agentforce 360 across its customer base. For instance, Reddit has seen a 46% deflection of support cases and an 84% reduction in resolution times, improving average response time from 8.9 minutes to 1.4 minutes. Adecco utilized agents to handle 51% of candidate conversations outside standard working hours, strategically freeing recruiters for quality customer engagement. OpenTable successfully resolved 70% of diner and restaurant inquiries autonomously, delivering “white-glove service” through AI. These results underscore the platform’s ability to automate high-volume tasks, boost customer satisfaction, and allow human employees to focus on more strategic and creative endeavors.
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While the eWeek article itself was not directly accessible, reports indicate that Salesforce also showcased an “AI-powered humanoid robot” named ‘Henry.’ Although specific details about Henry’s functionalities and design remain limited, its unveiling suggests a tangible representation of Agentforce’s capabilities, potentially serving as a robotic speaker or interactive assistant at events like Connections 2025, where Salesforce has previously demonstrated its AI advancements. This integration of physical robotics with advanced AI agents highlights Salesforce’s vision for a future where AI not only streamlines digital workflows but also interacts with the physical world to augment human potential.
