TLDR: RateGain Travel Technologies has been honored with the CII National Artificial Intelligence Award 2025 for its AI-powered voice agent, UNO VIVA. The platform, recognized for excellence in the “Best AI Solution Showcase” category, is the industry’s first CRS-integrated AI voice agent, designed to enhance direct bookings and revenue for hotels by supporting reservations in over 30 languages.
New Delhi, India – September 5, 2025 – RateGain Travel Technologies, a leading provider of hospitality technology solutions, has achieved a significant milestone by winning the prestigious CII National Artificial Intelligence Award 2025. The company’s innovative AI-powered voice agent, UNO VIVA, was recognized for “Excellence in Best AI Solution Showcase” at the Global AI Summit held in New Delhi.
This accolade underscores RateGain’s pioneering role in advancing AI-driven travel solutions and its commitment to building AI-native travel technology in India to address global challenges. UNO VIVA stands out as the industry’s first Central Reservation System (CRS)-integrated AI voice agent. Its advanced capabilities allow it to handle reservations, modifications, and cancellations in more than 30 languages, providing seamless, round-the-clock service to hotel guests.
The implementation of UNO VIVA has demonstrated a significant impact on the hospitality sector, helping hotels to boost direct bookings and revenue while simultaneously reducing call drops and revenue leakage. This achievement reinforces RateGain’s reputation as an innovation leader in hospitality technology, setting a new industry benchmark for AI solutions.
Also Read:
- RateGain Unveils Industry-First AI-Powered Conversational Booking for Hotels with MCP Integration
- Marriott International Accelerates Digital Transformation with Strategic Focus on AI Agents
The award ceremony, a key event at the Global AI Summit, highlighted the growing importance of artificial intelligence across various industries. RateGain’s success with UNO VIVA serves as a testament to the transformative potential of AI in enhancing customer experience and operational efficiency within the travel industry.
