TLDR: NTT Docomo Business has partnered with Japanese firm Pier’s to develop advanced AI systems for the financial sector. This collaboration will leverage generative AI technologies to enhance back-office functions like compliance and internal controls, introduce AI agent-based operational support, and bolster financial crime prevention and detection.
NTT Docomo Business, a division of the prominent Japanese telecommunications giant, has announced a strategic partnership with Pier’s, a Japanese company, to spearhead the development of innovative artificial intelligence systems tailored for the financial industry. The collaboration, reported on October 5-6, 2025, aims to integrate cutting-edge generative AI technologies into critical financial operations.
The initiative focuses on several key areas within the financial sector’s back-office functions. Pier’s will be instrumental in introducing generative AI-powered systems designed to streamline and improve compliance management and internal controls. These systems are expected to significantly enhance efficiency and accuracy in these traditionally labor-intensive areas. Furthermore, the partnership plans to develop AI agent-based operational support systems, which could revolutionize daily workflows and decision-making processes within financial institutions. A crucial aspect of this collaboration also includes the creation of advanced systems to assist in the prevention and detection of financial crime, addressing a growing need for robust security measures in the digital finance landscape.
Pier’s brings a wealth of relevant experience to this partnership. The company has a long-standing history as a partner in Docomo’s core telecommunications business, providing extensive support across agency operations and retail outlets. This background has equipped Pier’s with deep expertise in front-line operations and customer engagement, offering a practical understanding of business challenges. Their proven capability in delivering solutions led to their selection as a Solution Partner in NTT Docomo Business’s ‘tsuzumi Partner Programme,’ an initiative dedicated to promoting the practical application of generative AI technologies.
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In recent years, Pier’s has also expanded its focus into emerging fields such as legal technology, successfully developing business support systems that harness the power of generative AI. This experience positions them well to tackle the complexities of financial AI development. Both companies are committed to working closely to create next-generation operational support systems that are specifically tailored to meet the evolving needs of financial institutions, signaling a significant step forward in the application of AI within Japan’s finance sector.
