TLDR: Nova Technology has announced a significant upgrade to its AI Claim Agent, achieving an impressive 80% automatic review rate and a 98% decision accuracy. This enhancement aims to transform the insurance claims landscape by providing intelligent automation, streamlining operations, and delivering a superior customer experience, far surpassing current industry benchmarks.
SHANGHAI – October 24, 2025 – Nova Technology International Co., Ltd., a prominent AI technology leader within China’s insurance sector, today unveiled a substantial upgrade to its proprietary AI Claim Agent. This enhancement is set to usher in a new era of intelligent claims processing, significantly boosting efficiency and accuracy across the industry.
The upgraded AI Claim Agent now boasts an automatic review rate of up to 80%, a remarkable improvement when compared to the industry average, which typically hovers around 30%. Furthermore, the system has demonstrated an industry-leading decision accuracy rate of up to 98.0%, a performance metric that substantially outperforms traditional manual review processes in both speed and precision. This advancement empowers insurance companies to establish highly efficient and reliable intelligent claim systems, simultaneously elevating the customer experience.
Nova Technology has leveraged its cutting-edge proprietary technologies to achieve this milestone, including breakthroughs in vertical-specific models, a comprehensive knowledge base, and sophisticated multi-agent AI systems. These innovations enable the company to offer AI claim solutions meticulously tailored to the diverse business needs of insurance providers, thereby continuously propelling digital transformation and intelligent automation throughout the sector.
At the core of the enhanced AI Claim Agent is a sophisticated multi-agent architecture. This design intelligently deconstructs complex claim tasks into collaborative subtasks, with specialized agents managing critical functions such as policy interpretation, incident analysis, liability verification, and risk control. This professional collaboration mechanism allows the system to autonomously understand, evaluate, and adjudicate cases without human intervention, facilitating intelligent liability determination and automated payout calculations, even for highly complex claims.
The system is powered by Nova Technology’s proprietary Lop Nur system, which seamlessly integrates multiple AI agents, an extensive knowledge base, and professional tools to optimize the entire claims process. The Lop Nur system is equipped to support liability assessment and actuarial capabilities across all health insurance types nationwide. From the initial claim reporting stage, customers can initiate a claim with a single click, eliminating the need for upfront submission of supporting materials. During the data collection phase, Nova Technology’s intelligent data entry system further streamlines the process.
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According to a report by Frost & Sullivan, Nova Technology maintains one of China’s most comprehensive claim knowledge bases. As of 2024, this extensive repository covers over 3.8 million conceptual items and 5,000 decision-making items, underscoring the depth of the company’s expertise. The upgraded AI Claim Agent has already been successfully deployed across multiple insurance institutions, undergoing and passing rigorous enterprise-level validation for stability and security in practical applications. This strategic upgrade signifies a new phase for Nova Technology, as it systematically and deeply integrates AI into claims intelligence, marking a significant leap forward for the insurance industry.
