TLDR: net2phone’s AI Agent, a solution leveraging conversational AI and machine learning to automate business operations, has been honored with the 2025 AI Agent Product of the Year Award by TMCnet. This recognition highlights the agent’s ability to significantly reduce operating costs, boost productivity, and free up human employees for more complex tasks across various business functions.
Newark, NJ – July 8, 2025 – net2phone, a leading provider of AI-powered communications-as-a-service and a subsidiary of IDT Corp (NYSE: IDT), today announced that its innovative AI Agent has been named a winner of the prestigious 2025 AI Agent Product of the Year Award by TMCnet. This accolade, presented by a prominent news portal covering technology and communications trends, celebrates groundbreaking products that utilize artificial intelligence to deliver exceptional user experiences and drive significant business impact.
net2phone’s AI Agent is engineered to revolutionize business operations by automating a wide array of routine tasks across sales, support, and administrative departments. Utilizing advanced conversational AI and machine learning, the agent offers a scalable and cost-effective solution for enterprises seeking to optimize their workflows. Beyond simply answering basic inquiries, the AI Agent is capable of performing complex actions such as scheduling appointments, processing orders, managing product returns, and handling detailed customer questions regarding order status and product availability. It operates seamlessly across both voice and text channels and supports a multitude of languages and dialects, ensuring broad applicability and accessibility.
Jonah Fink, CEO of net2phone, emphasized the transformative impact of the solution, stating, “Our AI Agent drives better bottom-line results by empowering businesses to re-align their workforces. AI Agent handles – at scale – routine operations across the enterprise to achieve significant, sustained reductions in operating cost and substantial increases in productivity while freeing employees to focus on higher value challenges. We are delighted that TMCnet has recognized net2phone’s AI Agent’s transformative capabilities with an AI Agent Product of the Year Award.”
Zali Ritholtz, net2phone’s COO, further elaborated on the technology’s sophistication: “net2phone’s AI Agent incorporates the latest advancements in conversational AI to provide customers with exceptional experiences across voice and text channels and in most widely used languages and dialects. Our AI Agent not only follows the customer’s business rules and leverages external APIs to handle routine customer questions, but it also executes more complex tasks such as managing appointments and processing product returns.”
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The award underscores net2phone’s commitment to innovation in the AI space, positioning its AI Agent as a pivotal tool for businesses aiming to enhance efficiency, reduce operational overhead, and reallocate human capital to strategic initiatives. The recognition by TMCnet highlights the AI Agent’s role in redefining the possibilities of AI-driven automation in the modern business landscape.
