TLDR: Marchex has been awarded the 2025 AI Agent Product of the Year Award by TMC for its ‘Marchex Engage for Auto Sales & Service’ product. This solution leverages conversational AI to enhance sales and service operations for automotive dealerships, providing features like real-time alerts, sentiment tracking, and AI-powered call summaries.
SEATTLE – Marchex (NASDAQ: MCHX), a leader in leveraging AI and conversational intelligence to drive revenue growth and operational efficiency, announced today that its ‘Marchex Engage for Auto Sales & Service’ product has been recognized with the prestigious 2025 AI Agent Product of the Year Award by TMC, a global integrated media company. This accolade celebrates groundbreaking AI innovations that significantly improve performance and deliver exceptional business outcomes across various industries and functions.
Marchex Engage for Auto Sales & Service is specifically designed for automotive dealerships and service centers. It integrates conversational AI with industry-specific intelligence to transform everyday customer interactions into revenue-generating opportunities. Key functionalities of the platform include real-time alerts for high-value sales and service prospects, comprehensive sentiment tracking, AI-powered call summaries, and automated CRM logging. All these features are powered by AI models trained on automotive industry data, enabling the system to understand the nuances of automotive conversations.
According to Edwin Miller, CEO of Marchex, ‘We are thrilled that Marchex Engage for Auto Sales & Service has been recognized by TMC as 2025 AI Agent Product of the Year. This award underscores the impact our Engage AI platform is having within the highly competitive automotive industry, empowering dealerships and service centers to achieve maximum value from every customer interaction along their automotive journey.’
Rich Tehrani, CEO of TMC, also expressed his pleasure in recognizing Marchex for this award.
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The product’s advanced capabilities include automatic CRM record creation for new customers, updates to existing CRM records with relevant interaction details (such as customer intent, outcome, vehicle interest, and customer experience), and targeted outbound communication programs directly from the CRM based on customer interactions and journey stage. Furthermore, it provides deal-recovery and coaching alerts, notifying staff in real-time of missed sales or service opportunities, allowing them to re-engage customers promptly. The solution also offers seamless integrations with leading automotive CRMs, including VinSolutions, eLead, and DealerSocket.
