TLDR: KPMG has launched ‘Global Business Services with KPMG Velocity,’ an innovative agentic AI offering designed to significantly enhance the operational productivity of corporate functions. Powered by the ServiceNow AI Platform, this solution aims to streamline workflows across critical areas such as finance, procurement, human resources, and IT, enabling organizations to achieve greater connectivity, growth, and value-driven digital transformation.
KPMG today announced the launch of ‘Global Business Services with KPMG Velocity,’ a groundbreaking agentic AI offering set to revolutionize the operational productivity of corporate functions. This new solution, enabled by the robust ServiceNow AI Platform, is designed to streamline and integrate workflows across key business areas including finance, procurement, human resources, and IT. The initiative underscores KPMG’s commitment as a ServiceNow Global Elite Partner, marking a significant long-term global investment in their alliance to deliver world-leading AI-enabled solutions.
In an increasingly complex business landscape, organizations face a strategic imperative to align corporate functions with broader enterprise goals. This demands enhanced connectivity, accelerated growth, and value-driven approaches to digital transformation and AI adoption. ‘Global Business Services (GBS) with KPMG Velocity’ addresses these needs by providing clients with a unified digital platform to strategically orchestrate AI and intelligent agents, leveraging the capabilities of ServiceNow.
KPMG Velocity is engineered to empower clients to transform, operate, and build intelligent, agile, and resilient enterprises. It achieves this by integrating KPMG firms’ extensive insights, methodologies, expertise, capabilities, and data with advanced AI technology. The platform’s key features emphasize a focus on value, seamless orchestration of work, user journey prioritization, and real-time collaboration.
Key Features and Benefits:
Value-Centric Approach: The platform facilitates seamless collaboration between AI agents and human teams, aiming to generate maximum value for the enterprise. This can be delivered either as a comprehensive transformation program or as a managed service.
Integrated Workflow Orchestration: Moving beyond individual process automation, the solution orchestrates entire value streams across various functions, ensuring truly integrated and efficient workflows.
User-Focused Experience: It prioritizes critical user moments, delivering a personalized and smooth end-user experience.
Real-time Collaboration: AI agents enable instant, cross-functional collaboration, effectively breaking down organizational silos and accelerating decision-making processes.
The underlying ServiceNow AI Platform provides a centralized control tower for managing, monitoring, and optimizing AI-driven workflows and services. This platform allows companies to coordinate thousands of AI agents across diverse functions like CRM, IT, HR, and finance, offering comprehensive enterprise-wide visibility and control. KPMG’s ‘Trusted AI framework’ further enhances the reliability and ethical deployment of these AI solutions.
Carl Carande, Global Head of Advisory at KPMG International and Vice Chair of Advisory at KPMG in the US, highlighted the transformative potential: “KPMG’s substantial investments in building transformation technology solutions have made it possible to build one transformation environment for our clients that seamlessly integrates our digital transformation capability. This will enhance the speed, agility, precision and confidence our clients can move forward and build value.”
Marie Chambers, Partner and Head of UK Global Business Services Advisory at KPMG in the UK, commented on the broader implications: “We are confident that the new Global Business Services with KPMG Velocity offering can deliver value for KPMG firms’ clients, helping them to achieve their business objectives through an agile agentic AI service. I believe we are on the cusp of a pivotal moment — this is likely to be the last generation to manage only humans as we prepare the workforce for a future with AI and agent-to-agent communication.”
KPMG is actively collaborating with ServiceNow to develop and test the next generation of generative AI technology. This partnership also focuses on upskilling KPMG professionals, equipping them with the knowledge and abilities to guide clients through their own AI adoption journeys. According to a KPMG report, ‘Transforming the Enterprise of the Future, 2024’, 88% of global CEOs are simultaneously engaged in two or more transformations, underscoring the critical need for integrated and AI-powered solutions like KPMG Velocity.
Also Read:
- GroqCloud and IBM Watsonx Partner to Accelerate Enterprise AI Agent Deployment
- Provus Unveils Agentic AI Platform to Revolutionize Services Quoting
The platform is slated for rollout in mid-2025 across key markets including Australia, China, Canada, France, Germany, Japan, the UK, and the USA, with subsequent expansion to other member firms globally.
