TLDR: Konecta, a global leader in CX transformation, has partnered with CrewAI, a multi-agent orchestration platform, to integrate human expertise with agentic AI. This collaboration aims to redefine human-AI collaboration, delivering measurable business outcomes and optimizing operations across various industries and internally within Konecta.
MADRID – November 3, 2025 – Konecta, a prominent global entity in Customer Experience (CX) transformation and digital operations, has officially announced a strategic alliance with CrewAI, an innovative multi-agent orchestration platform. This partnership is set to revolutionize the synergy between human professionals and AI agents, leveraging Konecta’s extensive CX expertise and human-centric approach with CrewAI’s advanced agentic AI capabilities to achieve significant business results across all customer interactions.
The collaboration will see the development of a joint solution built upon CrewAI’s Agent Management Platform (AMP). This platform is designed to enable Konecta and its diverse client base to swiftly and securely industrialize agentic use cases. João Moura, CEO and Founder of CrewAI, emphasized the platform’s utility, stating, “CrewAI enables enterprises to quickly put AI agents into production so businesses can see their clear benefits, with agentic systems that are easy to use, trusted by design, and ready to scale.”
Konecta will assume the role of CrewAI’s lead consulting and implementation partner across Europe and Latin America. This strategic position underscores Konecta’s established leadership in delivering large-scale CX transformation and digital operations throughout these regions. By combining strategic advisory with robust delivery excellence, Konecta aims to empower organizations to confidently design, pilot, and scale agentic AI solutions with agility.
The partnership is expected to generate dual value. Firstly, the integrated model will enhance Konecta’s solutions portfolio across key industries such as Banking, Financial Services & Insurance (BFSI), Retail, Telecommunications, and Utilities. Secondly, it will simultaneously optimize Konecta’s internal operations in critical areas including Human Resources, Finance, Procurement, and Legal departments. This comprehensive integration signifies a commitment to transforming both client-facing and internal processes through intelligent automation and enhanced human-AI collaboration.
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This alliance marks a significant step forward in the adoption of agentic AI, promising to deliver innovative solutions that blend technological advancement with human insight for superior operational efficiency and customer satisfaction.
