TLDR: IBS Software has launched a new generation of AI-powered virtual agents, dubbed the ‘Agentic AI suite,’ at its 25th Cargo Forum in New Delhi. These agents are designed to bring intelligence, speed, and foresight to critical workflows for airlines and cargo handlers, transforming operations from reactive to predictive across the iCargo platform.
NEW DELHI – October 1, 2025 – IBS Software, a leading provider of SaaS solutions for the travel industry, today announced a significant advancement in AI-driven cargo management with the unveiling of its ‘Agentic AI suite’ at the 25th edition of its flagship Cargo Forum in New Delhi. This new generation of AI-powered virtual agents is set to redefine operational paradigms for airlines and cargo handlers, injecting intelligence, speed, and foresight into mission-critical workflows.
The Agentic AI suite introduces intelligent, conversational agents seamlessly embedded across IBS Software’s iCargo platform. These agents are engineered to bolster key business functions, including Revenue Management, Customer Service, Mail Management, and Sales. A standout feature is the ability for users to interact with the system using natural language, enabling them to receive contextual insights and real-time recommendations. Unlike traditional systems, these AI agents are designed not just to respond, but to predict, recommend, and explain, thereby setting a new benchmark for digital cargo transformation.
The practical applications of this innovative suite are extensive. It can optimize yield, resolve customer queries in mere seconds, and proactively flag anomalies within mail and sales processes. By transforming raw data into actionable, real-time decisions, the AI suite significantly reduces manual effort while simultaneously boosting accuracy and operational speed.
Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, emphasized the strategic intent behind the new tools. “These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalized customer experiences at scale,” Menon stated. He further added, “This is about transforming operations from reactive to predictive.”
The platform’s comprehensive three-pronged strategy focuses on:
1. Transforming Customer Experiences: Through conversational and hyper-personalized interfaces.
2. Driving Operational Excellence: Via intelligent virtual agents.
3. Fostering an AI-First Culture: Democratizing insights across various teams.
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These innovations are meticulously designed to deliver tangible outcomes, including faster revenue recovery, a substantial reduction in manual effort, and improved service levels. Furthermore, the suite ensures trust, compliance, and scalability, crucial for global cargo operations. The launch marks a pivotal moment for the air cargo industry, promising a future where intelligent automation drives efficiency and enhances decision-making across the value chain.
