TLDR: Hyland has launched Knowledge Enrichment, a new feature within its Content Innovation Cloud, designed to transform unstructured enterprise data into AI-ready, contextualized information. This innovation aims to overcome a major barrier to AI success by providing clean, structured data to fuel agentic AI applications and automation workflows.
CLEVELAND, July 14, 2025 – Hyland, a leading provider of content services, today announced the introduction of Knowledge Enrichment to its Content Innovation Cloud. This groundbreaking innovation is set to revolutionize how enterprises leverage artificial intelligence by transforming vast amounts of unstructured content into intelligently structured, AI-ready data.
The new Knowledge Enrichment feature directly addresses one of the most significant challenges hindering AI adoption and effectiveness: the prevalence of poorly structured and fragmented enterprise content. This includes a wide array of data types, from documents and images to audio and video files. Hyland’s solution processes this raw data, converting it into clean, contextualized, and organized information.
By providing this enriched data foundation, Knowledge Enrichment empowers AI agents and automation workflows to understand, reason, and act with greater confidence across diverse content types. This capability ensures that every layer of the Content Innovation Cloud can operate with deeper understanding and enhanced governance, from initial knowledge discovery to advanced agentic solutions.
Michael Campbell, Chief Product Officer at Hyland, emphasized the importance of this development, stating, “Organizations are rapidly adopting AI agents and automation, but without properly connecting their unstructured content and data, these AI-driven workflows consistently fall short of expected business outcomes. Knowledge Enrichment solves this fundamental challenge by transforming content, creating the structured, contextually rich data foundation that AI agents need to deliver meaningful business value. This innovation represents our continued commitment to ensuring the Content Innovation Cloud provides the most sophisticated content intelligence capabilities available.”
Key differentiators of Hyland Knowledge Enrichment include its ability to perform multimodal enrichment across text, images, audio, and video, utilizing deterministic extraction to pull structure, semantics, and content directly from files. It also enables data catalogs for consistent management of enriched metadata for both unstructured and structured data, and offers deep integration with existing governance and content workflows within the Content Innovation Cloud.
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The company will further showcase its latest AI-powered advancements, including Knowledge Enrichment, at CommunityLIVE 2025. This premier event, taking place from August 25-28, 2025, will feature over 70 hands-on labs and inspiring customer success stories, providing a deep dive into the future of intelligent content management.
